Service Coordinator ( Program Team) (2574)

Bakerripley; Texas City (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

BakerRipley in Texas City is seeking a Service Coordinator to ensure a seamless experience for customers entering the Workforce Solutions career office and using the resource room. You will guide customers, help with resume printing and job applications, and support access to labor market information while maintaining organized check-ins and data accuracy.

This full-time role requires a high school diploma or GED, strong customer service and communication skills, and the ability to work with

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service or admin support.
• Familiarity with computers and common web-based apps.
• Ability to communicate clearly with diverse populations.

Responsibilities

• Greet and direct customers, identifying service needs.
• Provide resource room support using computers, printers, scanners.
• Assist with resume printing and job applications.
• Ensure proper check-in and documentation in systems like WorkInTexas.com.
• Distribute program brochures and materials related to workforce programs and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use.
• Collaborate with Career Office staff for appointments and events.
• Document customer interactions to maintain data integrity and compliance.
• Assist with logistics for in-office events or hiring fairs.

Skills

Customer service

Administrative support

Clear communication

Multitasking

Interpersonal skills

Education

High School diploma or GED

Associate degree

Tools

WorkInTexas.com

Job description

Job DetailsJob Location: 650 Texas City - Texas City, TX 77591Position Type: Full-TimeEducation Level: High School/ GEDTravel Percentage: Minimal Local Travel (up to 10%)Job Category: Community Development & Family ServicesFounded in 1907 in Houston’s Second Ward (today’s East End), BakerRipley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year. BakerRipley works with Neighbors in approximately 60 service locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well. Through our work in socioeconomic mobility, health and wellness, and education, BakerRipley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

Position Summary

The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room.

Positioned within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

QualificationsPreferred Qualifications:

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills.