Programs & Operations Coordinator

Bakerripley; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

BakerRipley in Houston, TX seeks a Service Coordinator to provide administrative, operational, and program support to Educational Opportunities and Hire Gulf Coast Youth teams. You will help coordinate services, track progress, and ensure timely communication between staff and management.

The role emphasizes detail orientation, strong written and verbal communication, and proficiency with Excel, Outlook, Teams, and shared tracking systems.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong organizational, administrative, and time-management skills.
• Ability to review documentation for accuracy, completeness, and policy alignment.
• Ability to monitor multiple requests, deadlines, and follow-up activities simultaneously.
• Proficiency with Microsoft Excel, Outlook, Teams, and shared electronic tracking systems.
• Ability to prepare reports, maintain spreadsheets, and communicate findings clearly.
• Strong written and verbal communication skills.
• Ability to identify issues, prioritize workload, and elevate concerns when appropriate.
• Familiarity with workforce development programs, supportive services, and case management processes preferred.
• Experience with FACS, workforce systems, or similar program tracking platforms preferred.
• Ability to work collaboratively with multiple teams while maintaining confidentiality and professionalism.

Responsibilities

• Deliver timely, professional, and responsive service to customers, program staff, supervisors, and management.
• Assist customers with questions regarding supportive service requests, pending documentation, processing updates, and other program-related matters.
• Monitor the Educational Opportunity (Ed Opps) shared inbox daily and ensure responses are provided within one (1) business day.
• Provide administrative and operational support to Ed Opps leadership and program management.
• Schedule meetings, maintain program calendars, prepare meeting materials, and document meeting notes and action items.
• Support management with scheduling interviews, coordinating meetings, facilitating team communications, and maintaining operational task tracking.
• Coordinate with supervisors, management, and relevant departments when issues require escalation or additional assistance.
• Review and monitor open, pending, and unresolved FACS issues for the Educational Opportunities and HGCY teams.
• Assist with maintaining shared files, spreadsheets, documentation logs, and other internal tracking mechanisms.
• Maintain a customer-centered approach while following program policies and confidentiality requirements.

Skills

Organizational skills

Administrative skills

Time management

Written communication

Verbal communication

Multitasking

Confidentiality

Issue identification

Customer service

Education

High school diploma or GED

Associate degree

Tools

Microsoft Excel

Outlook

Teams

Shared tracking systems

Job description

BakerRipley in Houston, TX seeks a Service Coordinator to provide administrative, operational, and program support to Educational Opportunities and Hire Gulf Coast Youth teams. You will help coordinate services, track progress, and ensure timely communication between staff and management.

The role emphasizes detail orientation, strong written and verbal communication, and proficiency with Excel, Outlook, Teams, and shared tracking systems.