Programs Manager, Youth Education & Pathways

Hack the Hood Inc.; Oakland (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits

PTO

Professional development

Job summary

Hack the Hood Inc. in Oakland is seeking a Programs Manager to lead day-to-day implementation of core programs, oversee cohorts, instructors, and resources, and build strong relationships with learners.

You will work closely with Technical Instructors, Teaching Assistants and Career Pathways under the Director of Programs & Partnerships. This full-time role emphasizes youth-centered, trauma-informed program delivery in-person and hybrid formats.

Qualifications

• 4+ years in youth development, education, workforce development, nonprofit programs or a related field; experience coordinating programs or multiple projects.
• Strong relationship-building, facilitation, communication, organization and problem-solving skills; experience engaging youth and young adults.
• Comfort with spreadsheets, databases, tracking outcomes and maintaining accurate records; commitment to racial equity and youth-centered practice.
• Preferred: Salesforce or CRM experience; surveys and data practices.

Responsibilities

• Coordinate cohort schedules, launch readiness, staffing, materials, learning labs, workshops, showcases and graduations across in-person, hybrid and virtual programs.
• Partner with Technical Instructors and Teaching Assistants to monitor delivery, troubleshoot issues, maintain milestones and strengthen inclusive, youth-centered experiences.
• Facilitate orientations and nontechnical activities; implement program improvements with the Director of Programs and Partnerships.
• Serve as the primary nontechnical contact; build relationships, community and belonging through consistent communication and engagement.
• Monitor attendance, participation and progress; proactively reach out to disengaged learners and coordinate individualized support.
• Use culturally responsive, trauma-informed approaches and learner feedback to support completion.
• Manage onboarding, eligibility documents, rosters, attendance, milestones and accurate Salesforce records.
• Coordinate stipend documentation and payment requests, equipment, supplies, spaces, events and learner logistics.
• Maintain procedures and timelines, support budget tracking, protect learner data and improve operational workflows.
• Execute outreach and recruitment with schools, community organizations and partners; present at information sessions and events.
• Coordinate applications, selection, enrollment and communications; track recruitment pipelines, capacity and barriers to access.
• Coordinate surveys and assessments; track enrollment, attendance, retention, completion and satisfaction.
• Prepare cohort updates, identify trends and improvements, and ensure complete learner records and warm handoffs to Career Pathways.

Skills

Youth development

Program coordination

Relationship-building

Communication

Data tracking

Organizational skills

Education

Degree or equivalent experience

Tools

Salesforce

CRM

Spreadsheets

Job description

Hack the Hood Inc. in Oakland is seeking a Programs Manager to lead day-to-day implementation of core programs, oversee cohorts, instructors, and resources, and build strong relationships with learners.

You will work closely with Technical Instructors, Teaching Assistants and Career Pathways under the Director of Programs & Partnerships. This full-time role emphasizes youth-centered, trauma-informed program delivery in-person and hybrid formats.