PROGRAM TECHNICIAN II

State of California; Sacramento, Northern (CA, KY); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Covered California is seeking a Service Center Representative in Sacramento County. The role is permanent, full-time with a 8am–5pm shift and a hybrid telework option. Salary ranges from $3,833 to $4,804 per month, with a $150 monthly call center differential.

New to State candidates start at the classification minimum. Training and benefits apply. Applicants must meet minimum qualifications and may need to obtain list eligibility or pass an exam if new to California State service.

Qualifications

• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel).
• Experience in delivering professional verbal and written communication.
• Experience providing customer service, specifically in a call center environment.
• Experience with call center phone equipment and systems.

Skills

MS Office

Call center experience

Customer service

Verbal & written comms

Tools

Call center systems

Job description

Job Posting:Service Center Representative

Covered California

JC-534945 -

JC-534945 - Service Center Representative

PROGRAM TECHNICIAN II

$3,833.00 - $4,804.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/18/2026

Pay Differential: If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month.

This position is located in Sacramento County.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility.

NOTE: Possession of minimum qualifications will be verified prior to an interview and/ or appointment . If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

You will find additional information about the job in the Duty Statement .

Working Conditions

In accordance with Government Code section 14200, only employees who reside in California are eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

PROGRAM TECHNICIAN II $3,833.00 - $4,804.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

4

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8am - 5pm

Work Week:

Monday - Friday

Department Information

Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.

We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!

Life can change in an instant - so can your career!

Visit our website to learn more about why Covered California is an employer of choice.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
• Experience in delivering professional verbal and written communication
• Experience providing customer service, specifically in a call center environment
• Experience with call center phone equipment and systems

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California,

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: Employment & Classification Services Unit

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:

EEO Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Pre-Employment Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

• You must not be employed by or otherwise affiliated with health insurance carriers, other insurers, agents, brokers, health care professionals, health facilities, or health clinics, or trade associations of any of these entities. This also means that you must not hold an active license to sell health insurance in California.
• You must not hold an active license to sell health insurance in California.
• Health care professionals are welcome to join our team, provided you do not receive payment for professional services and do not hold ownership or financial interests in a health care practice.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.