INFORMATION TECHNOLOGY SUPERVISOR II

California Department of Developmental Services; Sacramento (CA); Hybrid; USD 95,000 - 127,000; Full time

Job summary

California Department of Developmental Services is seeking an IT Service Desk Supervisor in Sacramento County. The role oversees day-to-day operations, incident management, escalation, and desktop support for statewide users.

The incumbent leads the Service Desk team to ensure timely resolutions and high-quality user assistance. The position is hybrid (in-office/telework) with a salary range listed and is permanent, full-time, reporting to the IT Manager I.

Qualifications

• Minimum Qualifications will be verified as per Classification Specification for Information Technology Supervisor II.

Responsibilities

• Supervise day-to-day Service Desk operations and oversee incident/service request processes.
• Manage problem resolution, escalation procedures, and desktop support functions.
• Lead a team of technicians to ensure timely and effective support for statewide users.

Job description

Work Location

Sacramento County

Job Description And Duties

Under general direction of the Information Technology Manager I (ITM I), the Information Technology Supervisor II is responsible for day-to-day supervision as well as the operational activities for the Service Desk Section. The Service Desk serves as a central point of contact for statewide users needing assistance with software, hardware, and network problems. The incumbent manages the problem resolution process for the Department of Developmental Services (Department), which includes the incident/service request process, escalation process, and desktop support functions.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

Please let us know how you heard about our position by taking this brief survey:

https://www.research.net/r/ddsadmin

You will find additional information about the job in the Duty Statement.

Working Conditions

On site office conditions are open-spaced, partitioned cubes.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. All commute expenses to the reporting location will be the responsibility of the selected candidate.

Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment.

This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Position Details

Job Code #

JC-534807

Position #(s)

472-512-1404-001

Working Title

IT Service Desk Supervisor

Classification

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

1

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Department Information

The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.

These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.

The Department Is Located In a Modern, Sustainable And Innovative Office Building At 1215 “O” Street, Sacramento, California. Some Amenities Of The Building Include:

• First floor retail space (separate access from 12 th Street)
• Café with multiple vendors
• Outdoor seating for meal breaks
• Employee fitness center which includes a yoga studio, cardio equipment and weights
• Plaza area with kitchenette on each floor
• Lactation rooms

Department Website: http://www.dds.ca.gov

Special Requirements

If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position.

The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list.

Who May Apply

Final Filing Date: 10/20/2026

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of : Principles and practices of supportive staff services; Department goals and policies.
• Ability to : Develop and maintain cooperative and harmonious relationships within the Department, regional centers, the public, and others; work with professional personnel in the field relating to coordinating and developing services for persons with developmental needs; analyze situations accurately and take effective action; communicate effectively; reason logically and creatively; analyze data and present ideas and information effectively.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit Eligibility May Be Based On Job Classification, Bargaining Unit, Time Base And Length Of Appointment. Additional Benefits May Also Be Outlined For Specific Bargaining Units In Employee Collective Bargaining Contracts. For More Information, Please Visit The Links Below:

• State Employees - CalHR Benefits Website
• CalPERS Health Benefit Summary 2026

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dds.ca.gov

Human Resources Contact

Desiree Cervantes

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

Equal Employment Opportunity Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Electronic application submission is highly encouraged.

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov.

If you have not taken the Information Technology Supervisor II exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Gain list eligibility.

Remove Any Confidential Information

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.

Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.