Service Center Representative

Covered California; Sacramento (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

Covered California seeks a Service Center Representative to handle inbound and outbound calls, helping consumers enroll in health coverage. You will use Salesforce and CalHEERS, while also strengthening Microsoft Office skills.

The role supports Californians, with office operations in Sacramento County and a focus on customer service excellence within a centralized call center environment.

Qualifications

• Experience delivering professional verbal and written communication.
• Experience providing customer service, specifically in a call center environment.
• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel).

Responsibilities

• Complete inbound and outbound calls to assist consumers with enrolling in health coverage.
• Assist consumers with enrollment using systems such as Salesforce and CalHEERS.

Skills

Verbal communication

Written communication

Customer service

Call center experience

Education

CalHR

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Become Covered California's Next Service Center Representative!

As the Customer Service Center Representative, you will be responsible for completing inbound and outbound calls to assist consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. If you are looking for an opportunity where you can directly help consumers,

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.

Call Center Pay Differential: If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month.

This position is located in Sacramento County.

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.

This position’s office headquarters location is designated in Fresno. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.

*New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Application Deadline: 8/15/2026@ 11:59 pm PST

Required Documents: Application, Resume and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
• Experience in delivering professional verbal and written communication
• Experience providing customer service, specifically in a call center environment
• Experience with call center phone equipment and systems

Minimum Qualifications for Program Technician II:

• CalHR

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• New to state civil service employees are typically hired at the minimum of the salary range