Program Support Manager (PSM) in Arlington

Energy Jobline ZR; Arlington (VA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC seeks an experienced Program Support Manager (PSM) to lead operations under the Passport Headquarters Program Support Services contract at the Department of State’s Bureau of Consular Affairs, Passport Services. The PSM will manage personnel, performance, reporting, and daily operations, ensuring contract performance and regulatory compliance.

Active Secret clearance is required; the role is on-site at Passport Headquarters, Washington, DC, supporting passport records management,

Qualifications

• Bachelor's degree required and PMP certification preferred.
• Minimum 8 years of progressive management experience in high-volume settings.
• Experience managing a team of comparable size and seasonal staff.

Responsibilities

• Oversee daily operations at Passport Headquarters and ensure contract compliance.
• Provide liaison with Department of State management and hire/fire decisions.
• Assign staff, monitor workloads, and deliver timely reports.
• Ensure compliance with Privacy Act, PII, and internal controls.
• Develop and retain a high-performing, cleared team.
• Deliver performance data and support government oversight.
• Drive process improvements and rapid issue resolution.

Skills

Leadership

Communication

Organizational skills

Regulatory interpretation

Staff management

Education

Bachelor's Degree

PMP certification

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Benefits

• 401(k) matching


• Company parties


• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Training & development


• Tuition assistance


• Vision insurance

Job Description: Program Support Manager (PSM)

Location

Passport Headquarters, Washington, DC (on-site)

Security Clearance

Active Secret (required)

Position Type

Full-time

Position Summary

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services (PHPSS) contract at the Department of State’s Bureau of Consular Affairs, Passport Services (CA/PPT). The PSM serves as the senior on-site leader with full authority to manage personnel, performance, and daily operations. This critical leadership role ensures exceptional contract performance, compliance with internal controls, and seamless support for passport records management, authentications, lost/stolen passport processing, and administrative functions.

Key Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards.


• Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions.


• Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting.


• Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements.


• Hire, develop, and retain a high-performing team of cleared professionals.


• Deliver timely performance data, reports, and deliverables to enable Government oversight.


• Drive continuous improvement, innovation, efficiency, and process enhancements.


• Resolve operational issues with minimal disruption and respond rapidly to additional support requests.


• Participate in high-level meetings, briefings, and inter-agency coordination.


• Ensure full conformance with contract provisions, performance metrics, and deliverables.

Required Qualifications

• Bachelor’s Degree required.


• PMP certification .


• Eight (8) years of progressive management experience in a high-volume production or office environment.


• Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing.


• Four (4) years managing seasonal/temporary workforce.


• Four (4) years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook.


• Ability to prepare management, business, technical, and personnel reports.


• Excellent oral and written communication skills.


• Strong organizational skills and ability to prioritize workload for large teams.


• Demonstrated ability to interpret and apply regulatory material.