Deputy Program Support Manager (DPSM)

DANE, LLC; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM will oversee workload management, high-quality performance, and compliance at Passport Headquarters in Washington, DC, on-site.

Responsibilities include staffing, reporting, and driving efficiency while ensuring security and regulatory adherence.

Qualifications

• Bachelor's degree required.
• Six years of progressive management experience in a high-volume production or office environment.
• Three years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Three years managing seasonal/temporary workforce.
• Three years of experience with MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Support overall contract performance and serve as a primary point of contact with Department of State staff.
• Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
• Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
• Participate in hiring, training, and performance management of contract personnel.
• Prepare and deliver timely reports, deliverables, and performance data.
• Drive continuous improvement initiatives and promote operational efficiency.
• Resolve operational problems quickly and respond to urgent support requests.
• Represent the contract in meetings, conference calls, and briefings as needed.
• Act as Acting PSM during short-term absences (up to two weeks).

Skills

Leadership

Communication

Organizational skills

Regulatory interpretation

Education

Bachelor's degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Description: Deputy Program Support Manager (DPSM)

DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.

Location

Passport Headquarters, Washington, DC (on-site)

Security Clearance

Active Secret (required)

Position Type

Full-time

Key Responsibilities

• Support overall contract performance and serve as a primary point of contact with Department of State staff.
• Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
• Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
• Participate in hiring, training, and performance management of contract personnel.
• Prepare and deliver timely reports, deliverables, and performance data.
• Drive continuous improvement initiatives and promote operational efficiency.
• Resolve operational problems quickly and respond to urgent support requests.
• Represent the contract in meetings, conference calls, and briefings as needed.
• Act as Acting PSM during short-term absences (up to two weeks).

Required Qualifications

• Bachelor's Degree required.
• Six (6) years of progressive management experience in a high-volume production or office environment.
• Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Three (3) years managing seasonal/temporary workforce.
• Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook.
• Strong personnel management, communication, and organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Records Support Associate role.