Deputy Program Support Manager (DPSM)

DANE LLC; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC seeks a Deputy Program Support Manager (DPSM) to back the Program Support Manager in leading day-to-day operations for the PHPSS contract at Passport Headquarters in Washington, DC. The DPSM will help drive performance, workload management, and compliance across all functions.

Responsibilities include staffing, reporting, and continuity of operations, with acting PSM duties during short absences. An Active Secret clearance is required, plus a Bachelor’s degree and relevant management

Qualifications

• Bachelor’s Degree required.
• Six (6) years of progressive management experience in a high-volume production or office environment.
• Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Three (3) years managing seasonal/temporary workforce.
• Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook.
• Strong personnel management, communication, and organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Records Support Associate role.

Responsibilities

• Support overall contract performance and serve as a primary point of contact with Department of State staff.
• Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
• Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
• Participate in hiring, training, and performance management of contract personnel.
• Prepare and deliver timely reports, deliverables, and performance data.
• Drive continuous improvement initiatives and promote operational efficiency.
• Resolve operational problems quickly and respond to urgent support requests.
• Represent the contract in meetings, conference calls, and briefings as needed.
• Act as Acting PSM during short-term absences (up to two weeks).

Skills

MS Word

PowerPoint

Excel

Outlook

Education

Bachelor's Degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Description: Deputy Program Support Manager (DPSM)

Location: Passport Headquarters, Washington, DC (on-site)

Security Clearance: Active Secret (required)

Position Type: Full-time

Position Summary

DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.

Key Responsibilities

• Support overall contract performance and serve as a primary point of contact with Department of State staff.
• Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
• Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
• Participate in hiring, training, and performance management of contract personnel.
• Prepare and deliver timely reports, deliverables, and performance data.
• Drive continuous improvement initiatives and promote operational efficiency.
• Resolve operational problems quickly and respond to urgent support requests.
• Represent the contract in meetings, conference calls, and briefings as needed.
• Act as Acting PSM during short-term absences (up to two weeks).

Required Qualifications

• Bachelor’s Degree required.
• Six (6) years of progressive management experience in a high-volume production or office environment.
• Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Three (3) years managing seasonal/temporary workforce.
• Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook.
• Strong personnel management, communication, and organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Records Support Associate role.