Senior Program Support Lead — Passport HQ (On-Site)

DANE LLC; Arlington (VA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC seeks an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services contract at the Department of State’s CA/PPT. The PSM is the senior on-site leader with authority over personnel, performance, and daily operations.

Responsibilities include ensuring contract adherence, liaising with DoS management, and delivering timely reports while managing a high-performing cleared team.

Qualifications

• Bachelor’s Degree required.
• PMP certification preferred.
• Eight (8) years of progressive management experience in a high-volume production or office environment.
• Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Four (4) years managing seasonal/temporary workforce.
• Four (4) years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize workload for large teams.
• Demonstrated ability to interpret and apply regulatory material.

Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards.
• Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions.
• Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting.
• Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements.
• Hire, develop, and retain a high-performing team of cleared professionals.
• Deliver timely performance data, reports, and deliverables to enable Government oversight.
• Drive continuous improvement, innovation, efficiency, and process enhancements.
• Resolve operational issues with minimal disruption and respond rapidly to additional support requests.
• Participate in high-level meetings, briefings, and inter-agency coordination.
• Ensure full conformance with contract provisions, performance metrics, and deliverables.

Skills

Leadership

Communication

Organizational skills

Regulatory interpretation

Education

Bachelor’s Degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

DANE LLC seeks an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services contract at the Department of State’s CA/PPT. The PSM is the senior on-site leader with authority over personnel, performance, and daily operations.

Responsibilities include ensuring contract adherence, liaising with DoS management, and delivering timely reports while managing a high-performing cleared team.