Passport Operations Lead: Program & Compliance Manager

DANE, LLC; Washington (District of Columbia); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services contract. The PSM will serve as the senior on-site leader with full authority to manage personnel, performance, and daily operations for CA/PPT.

The role requires a Bachelor’s degree, 8 years of progressive management experience, and strong regulatory interpretation, communication, and organizational skills.

Qualifications

• Bachelor’s Degree required.
• Eight (8) years of progressive management experience.
• Four (4) years managing a team of comparable size to PHPSS Headquarters staffing.
• Four (4) years managing seasonal/temporary workforce.
• Four (4) years hands-on experience with MS Word, PowerPoint, Excel, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize workload for large teams.
• Demonstrated ability to interpret and apply regulatory material.

Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets contract requirements and standards.
• Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions.
• Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting.
• Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements.
• Hire, develop, and retain a high-performing team of cleared professionals.
• Deliver timely performance data, reports, and deliverables to enable Government oversight.
• Drive continuous improvement, innovation, efficiency, and process enhancements.
• Resolve operational issues with minimal disruption and respond rapidly to additional support requests.
• Participate in high-level meetings, briefings, and inter-agency coordination.
• Ensure full conformance with contract provisions, performance metrics, and deliverables.

Skills

Excellent communication

Strong organization

Regulatory interpretation

Education

Bachelor’s Degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services contract. The PSM will serve as the senior on-site leader with full authority to manage personnel, performance, and daily operations for CA/PPT.

The role requires a Bachelor’s degree, 8 years of progressive management experience, and strong regulatory interpretation, communication, and organizational skills.