Program Support Manager PSM

DANE LLC; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead operations under the Passport Headquarters Program Support Services contract at the Department of State’s Bureau of Consular Affairs. The PSM will manage personnel, ensure contract performance, and oversee daily operations, ensuring compliance with internal controls. This role requires a Bachelor's degree, PMP certification preferred, and extensive management experience in a high-volume environment. Competitive benefits offered, including health and dental insurance.

Qualifications

• Bachelor's Degree required.
• PMP certification preferred.
• Eight years of progressive management experience in a high-volume production or office environment.
• Four years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Four years managing seasonal/temporary workforce.
• Four years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize workload for large teams.
• Demonstrated ability to interpret and apply regulatory material.

Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements.
• Provide direct liaison with Department of State management.
• Manage personnel, including hiring and firing decisions.
• Ensure compliance with Passport Internal Controls and Standards of Conduct.
• Deliver timely performance data and reports.
• Drive continuous improvement and process enhancements.
• Resolve operational issues with minimal disruption.
• Participate in high-level meetings and inter-agency coordination.

Skills

Management

Communication

Organizational Skills

MS Word

MS PowerPoint

MS Excel

MS Outlook

Education

Bachelor's Degree

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Description: Program Support Manager (PSM)

Location: Passport Headquarters, Washington, DC (on-site)

Security Clearance: Active Secret (required)

Position Type: Full-time

Position Summary

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services (PHPSS) contract at the Department of State’s Bureau of Consular Affairs, Passport Services (CA/PPT). The PSM serves as the senior on-site leader with full authority to manage personnel, performance, and daily operations. This critical leadership role ensures exceptional contract performance, compliance with internal controls, and seamless support for passport records management, authentications, lost/stolen passport processing, and administrative functions.

Key Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards.
• Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions.
• Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting.
• Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements.
• Hire, develop, and retain a high-performing team of cleared professionals.
• Deliver timely performance data, reports, and deliverables to enable Government oversight.
• Drive continuous improvement, innovation, efficiency, and process enhancements.
• Resolve operational issues with minimal disruption and respond rapidly to additional support requests.
• Participate in high-level meetings, briefings, and inter-agency coordination.
• Ensure full conformance with contract provisions, performance metrics, and deliverables.

Required Qualifications

• Bachelor’s Degree required.
• PMP certification preferred.
• Eight (8) years of progressive management experience in a high-volume production or office environment.
• Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Four (4) years managing seasonal/temporary workforce.
• Four (4) years of hands‑on experience with MS Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize workload for large teams.
• Demonstrated ability to interpret and apply regulatory material.