Deputy Program Support Manager DPSM

DANE LLC; Washington (District of Columbia); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC is looking for a Deputy Program Support Manager (DPSM) to oversee daily operations at Passport Headquarters in Washington, DC. The DPSM will lead contract performance, manage staffing assignments, and ensure compliance with internal standards. Qualified candidates must possess a Bachelor’s degree and at least six years of management experience in a similar environment. The position offers a competitive salary and various benefits including health insurance and 401(k) matching.

Qualifications

• Minimum six years of management experience in high-volume or office environment.
• Three years managing a comparable team at PHPSS Headquarters.
• Strong skills in interpreting regulatory material and managing personnel.

Responsibilities

• Support overall contract performance and act as the primary contact.
• Assist in daily workload assignment and operational oversight.
• Ensure adherence to internal controls and Standards of Conduct.

Skills

Personnel management

Communication skills

Organizational skills

Education

Bachelor’s Degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Description

Deputy Program Support Manager (DPSM)

Location: Passport Headquarters, Washington, DC (on-site)

Security Clearance: Active Secret (required)

Position Type: Full-time

DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.

Key Responsibilities

• Support overall contract performance and serve as a primary point of contact with Department of State staff.
• Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
• Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
• Participate in hiring, training, and performance management of contract personnel.
• Prepare and deliver timely reports, deliverables, and performance data.
• Drive continuous improvement initiatives and promote operational efficiency.
• Resolve operational problems quickly and respond to urgent support requests.
• Represent the contract in meetings, conference calls, and briefings as needed.
• Act as Acting PSM during short-term absences (up to two weeks).

Required Qualifications

• Bachelor’s Degree required.
• Six (6) years of progressive management experience in a high-volume production or office environment.
• Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Three (3) years managing seasonal/temporary workforce.
• Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook.
• Strong personnel management, communication, and organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Records Support Associate role.