Senior Program & Operations Lead – Onsite (Secret)

DANE LLC; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead operations under the Passport Headquarters Program Support Services contract at the Department of State’s Bureau of Consular Affairs. The PSM will manage personnel, ensure contract performance, and oversee daily operations, ensuring compliance with internal controls. This role requires a Bachelor's degree, PMP certification preferred, and extensive management experience in a high-volume environment. Competitive benefits offered, including health and dental insurance.

Qualifications

• Bachelor's Degree required.
• PMP certification preferred.
• Eight years of progressive management experience in a high-volume production or office environment.
• Four years managing a team of comparable size and scope to PHPSS Headquarters staffing.
• Four years managing seasonal/temporary workforce.
• Four years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to prioritize workload for large teams.
• Demonstrated ability to interpret and apply regulatory material.

Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements.
• Provide direct liaison with Department of State management.
• Manage personnel, including hiring and firing decisions.
• Ensure compliance with Passport Internal Controls and Standards of Conduct.
• Deliver timely performance data and reports.
• Drive continuous improvement and process enhancements.
• Resolve operational issues with minimal disruption.
• Participate in high-level meetings and inter-agency coordination.

Skills

Management

Communication

Organizational Skills

MS Word

MS PowerPoint

MS Excel

MS Outlook

Education

Bachelor's Degree

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

DANE LLC is seeking an experienced Program Support Manager (PSM) to lead operations under the Passport Headquarters Program Support Services contract at the Department of State’s Bureau of Consular Affairs. The PSM will manage personnel, ensure contract performance, and oversee daily operations, ensuring compliance with internal controls. This role requires a Bachelor's degree, PMP certification preferred, and extensive management experience in a high-volume environment. Competitive benefits offered, including health and dental insurance.