Program Support Lead - MAT & Clinic Ops

Crossroads Treatment Centers; Connellsville (Fayette County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Mileage reimbursement

Extensive training

PTO

401K with match

Continuing education allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers is a national provider of medication-assisted treatment, offering outpatient opioid use disorder programs. The Assistant Program Supervisor role supports operations, staffing, patient flow, and compliance at assigned centers in a hands-on leadership capacity.

The position emphasizes supervising front-office tasks, coordinating onboarding, ensuring timely labs, managing timecards, and addressing patient concerns with the Program Supervisor.

Qualifications

• Preference given to candidates with experience in an Office Based Opioid Treatment program and supervisory experience.
• Highschool Diploma or GED required.

Responsibilities

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture.
• Supports and reinforces Crossroads policies and procedures.
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS.
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters.
• Partners with Program Supervisor in conducting interviews for open positions.
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training.
• Creates schedules and approves timecards for teammates at assigned centers.
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology.
• Ensure labs are completed in a timely manner and sent to the appropriate lab.
• Reconciliation of payments and transportation of deposits to bank.
• Primary point of contact for all patient concerns and escalation to Program Supervisor.
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns.
• Ordering and maintaining all supplies for assigned center(s).
• Communicate necessary changes with team and ensure changes are implemented timely and effectively.
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor.
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor.
• Available and onsite during hours of center operations.
• Assists Support Departments as needed.

Skills

Supervisory experience

Employee relations

Scheduling

Front desk duties

KPI tracking

Office environment

Education

Highschool Diploma or GED

Experience in Office Based Opioid Treatment

Tools

MS Office

CRM systems

Job description

Crossroads Treatment Centers is a national provider of medication-assisted treatment, offering outpatient opioid use disorder programs. The Assistant Program Supervisor role supports operations, staffing, patient flow, and compliance at assigned centers in a hands-on leadership capacity.

The position emphasizes supervising front-office tasks, coordinating onboarding, ensuring timely labs, managing timecards, and addressing patient concerns with the Program Supervisor.