Program Operations Lead – MAT Clinic

Crossroads Treatment Centers; Greenville, Northern (PA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K with match

Annual CE Allowance

Life Insurance

Disability Insurance

Paid maternity/paternity leave

Mental Health day

Calm subscription

Mileage reimbursement

Job summary

Crossroads Treatment Centers seeks an Assistant Program Supervisor to help lead outpatient opioid treatment services. You will foster a mission-driven culture, support policy adherence, and partner with leadership on staffing, onboarding, and patient care operations across Greenville centers.

The role involves coordinating front-office tasks, managing timecards, and ensuring timely lab processing, with a focus on improving census, retention, EBITDA and patient satisfaction.

Qualifications

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience.
• Experience working with individuals with substance abuse or mental health.
• The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.
• Highschool Diploma or GED required

Responsibilities

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
• Supports and reinforces Crossroads policies and procedures
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed

Skills

Employee relations

Interviewing

Onboarding

Staff training

Customer service

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers seeks an Assistant Program Supervisor to help lead outpatient opioid treatment services. You will foster a mission-driven culture, support policy adherence, and partner with leadership on staffing, onboarding, and patient care operations across Greenville centers.

The role involves coordinating front-office tasks, managing timecards, and ensuring timely lab processing, with a focus on improving census, retention, EBITDA and patient satisfaction.