Program Support & Intake Administrative Assistant

Automatic Data Processing, Inc.; Baltimore (MD); On-site; USD 42,000 - 48,000; Full time

Job summary

Fresh Start Therapeutic Services LLC in Maryland seeks an Administrative Assistant to provide comprehensive administrative and operational support to the Support Planning Program, including participant intake, referrals, scheduling, and documentation. The role reports to the Support Planning Program Manager, requiring strong organizational skills, confidentiality and effective follow-through.

This full-time position includes travel to Harford County as needed and opportunities to contribute to

Qualifications

• Requires valid driver's license, reliable transportation, and a good driving record.
• Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or related field (or equivalent experience in administrative support, healthcare operations, participant intake, or case management coordination).
• U.S. citizenship or lawful authorization to work in the U.S.
• Ability to pass a criminal background check.
• Flexibility to respond to crisis situations, including nights and weekends.
• Effective written and oral communication skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and ability to learn new technologies.

Responsibilities

• Process new referrals and coordinate administrative intake for new participants.
• Provide administrative support to the Program Manager, including calendars, meetings, and documents.
• Answer and route incoming calls, provide program information, and protect confidentiality.
• Maintain LTSSMaryland documentation trackers and compliance records.
• Track billing entries and prepare weekly productivity reports.
• Maintain current participant caseload rosters and enrollment status.

Skills

Communication skills

Organizational skills

Microsoft Office

Adaptability

Crisis response

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or related field

Job description

Fresh Start Therapeutic Services LLC in Maryland seeks an Administrative Assistant to provide comprehensive administrative and operational support to the Support Planning Program, including participant intake, referrals, scheduling, and documentation. The role reports to the Support Planning Program Manager, requiring strong organizational skills, confidentiality and effective follow-through.

This full-time position includes travel to Harford County as needed and opportunities to contribute to