Intake Coordinator

Community Options Job Board; Gaithersburg (MD); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Generous PTO

Employee discounts

403b retirement plan

Career growth opportunities

Job summary

Community Options, Inc. in Rockville, MD seeks an Intake Coordinator to oversee admission processes and data management in Therap. This role coordinates new admissions, maintains current records, and supports billing flows with the finance team.

You will collect documentation, ensure authorizations, and collaborate with program staff to facilitate smooth transitions into services, while upholding compliance and regulatory standards.

Qualifications

• Excellent verbal, written, interpersonal and communication skills.
• Working knowledge of Therap and admitted familiarity with Waiver services.
• High school diploma or equivalent.
• Proficiency in Microsoft Outlook, Word and Excel.
• Ability to establish a comfortable and supportive relationship with individuals and team members.
• Experience with intake and admissions.
• Familiarity with Social Security and Medicaid.
• Knowledge of ICD-10 codes.
• Experience with HCSIS and Promise is a plus.

Responsibilities

• Collect and upload all necessary admission documentation (SSA letters, birth certificates, Medicaid cards, IDs).
• Assure service authorizations in Therap are created and maintained to avoid loss of services and payments.
• Attend pre-placement meetings for new admissions to ensure documents are collected prior to admission.
• Enroll/Admit individuals into Therap.
• Assure new residents and amendments to services are updated in Therap.
• Assist directors with completing rep payee, room and board, eligibility determinations, and related applications/contracts.
• Enter, review, and update authorizations for PA individuals.
• Weekly generate Attendance and ISP Data in Therap and relay to billing.
• Collaborate with billing and regional offices for billing issues.

Skills

Communication skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Therap

HCSIS

Promise

Job description

Community Options, Inc.is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are currently seeking an Intake Coordinator in Rockville, MD. The Intake Coordinator is the point person responsible for the overall coordination and facilitation of
program admissions. This person is responsible for the admission processes of new individuals and all functions keeping existing individuals current and in good standing. Reporting directly to the Intake Supervisor for Pennsylvania, the Intake Coordinator is responsible for the oversight of individual data and authorizations in Therap, facilitation of new admissions upon intake, and the generating of billing methods in Therap.

Responsibilities

• Collecting and uploading all necessary admission documentation, such as SSA award letters, birth certificates, Medicaid cards, IDs, etc.
• Assure service authorizations in Therap are created and maintained to avoid loss of services and payments
• Attends pre-placement meeting for all new admissions to ensure all necessary documents are collected prior to an admission
• Enroll/Admit all individuals into Therap
• Assure new residents and amendments to services are updated and/or entered in Therap
• Assisting directors with completing rep payee, room and board, eligibility determination, and any other pertinent applications/contracts.
• Enter, review, and update authorizations for all PA individuals.
• Weekly generating of Attendance and ISP Data in Therap and communicating completion to the billing department
• Works Collaboratively with billing department and regional offices for troubleshooting issues impacting billing and cash flow
• Other duties as assigned by Intake Supervisor

Educational and Work Experience

• Excellent verbal, written, interpersonal and communication skills
• Knowledge and understanding of local and regional regulatory operations
• Knowledge and understanding of state regulations
• Understanding and commitment to community-based support for persons with disabilities
• Experience with intake and admissions
• Familiarity with Social Security and Medicaid
• Working Knowledge of ICD-10 codes
• Therap experience is a plus
• Proficiency in Microsoft Outlook, Word and Excel
• High school diploma or equivalent
• Ability to establish a comfortable and supportive relationship with individuals receiving support and team members.
• General understanding of ODP and Waiver services preferred.
• Experience with HCSIS, and Promise is a

Working Conditions

• May be required to be on-call in cooperation with other management staff
• Moderate overtime required throughout the year
• Minimal hazards, general office working conditions
• Valid Drivers License with good driving record.

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays - Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.