Program Support Clerk — Front Desk & Care Coordination

U.S. Department of Veterans Affairs; Johnson City (TN); On-site; USD 41,000 - 53,000; Full time

Job summary

U.S. Department of Veterans Affairs in Mountain Home, TN, seeks a Program-Support Clerk to support the Community Health Nurse Coordination program within Nursing Service.

The role involves front-desk duties, visitor reception, call screening, and coordination with healthcare providers and community agencies to ensure continuity of care. The position requires processing correspondence and orders, scheduling follow-ups and transportation information, and assisting with program reporting.

Qualifications

• Greet and assist visitors and callers with courtesy and professionalism.
• Screen calls and visitors to determine urgency and route appropriately.
• Provide information to healthcare providers and community agencies for continuity of care.

Responsibilities

• Serve as receptionist for CHNC office and manage front-desk duties.
• Screen and direct phone calls and visitors; relay information as needed.
• Process records, mail, and communications with home health agencies.
• Support in annual reports and other CHNC program duties as assigned.

Skills

Customer service

Telephone handling

Education

High school diploma or equivalent

Tools

MS Office

Job description

U.S. Department of Veterans Affairs in Mountain Home, TN, seeks a Program-Support Clerk to support the Community Health Nurse Coordination program within Nursing Service.

The role involves front-desk duties, visitor reception, call screening, and coordination with healthcare providers and community agencies to ensure continuity of care. The position requires processing correspondence and orders, scheduling follow-ups and transportation information, and assisting with program reporting.