Program Support Clerk

U.S. Department of Veterans Affairs; Johnson City (TN); On-site; USD 41,000 - 53,000; Full time

Job summary

U.S. Department of Veterans Affairs in Mountain Home, TN, seeks a Program-Support Clerk to support the Community Health Nurse Coordination program within Nursing Service.

The role involves front-desk duties, visitor reception, call screening, and coordination with healthcare providers and community agencies to ensure continuity of care. The position requires processing correspondence and orders, scheduling follow-ups and transportation information, and assisting with program reporting.

Qualifications

• Greet and assist visitors and callers with courtesy and professionalism.
• Screen calls and visitors to determine urgency and route appropriately.
• Provide information to healthcare providers and community agencies for continuity of care.

Responsibilities

• Serve as receptionist for CHNC office and manage front-desk duties.
• Screen and direct phone calls and visitors; relay information as needed.
• Process records, mail, and communications with home health agencies.
• Support in annual reports and other CHNC program duties as assigned.

Skills

Customer service

Telephone handling

Education

High school diploma or equivalent

Tools

MS Office

Job description

• Department: Department of Veterans Affairs

The Program-Support Clerk (PSC} position is located in the Community Health Nurse Coordination Program (CHNC) within Nursing Service at the James H. Quillen Veterans Affairs Medical Center at Mountain Home, Tennessee. This office potentially serves all Veterans who are enrolled with Mountain Home Healthcare Systems.

Key Responsibilities

Duties include but are not limited to: Serves as receptionist for CHNC office;.this involves receiving visitors who include community agency representatives, employees, etc. Receives and screens the majority of telephone calls and all visitors; ascertaining the nature of the call or visit, and determining when the call or visit requires immediate transmission.

Provides information to healthcare providers such as scheduled return appointments, medication refill status and scheduled admission status as applicable for continuity of care. Provides applicable information to the community based agencies, via fax such as results of procedures, x-rays, labs. Schedules follow up procedures, and transportation eligibility/information as known and applicable to continuity of care.

Processes all incoming/outgoing correspondence such as general mail, faxes that include medical information, and home health certifications and re-certifications and orders. Independently processes, tracks and follow up on received orders from home health agencies for provider signature, and returns to the agencies to facilitate timely payment to the agencies and to timely care to the Veteran.

Assists in processing annual reports for CNH program, ALF, ADHC, Residential Care oversight and monitoring. Performs all other duties as assigned. Work Schedule: Monday-Friday, 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD075990 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $40736 - $52957/yr.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.