Program Support Specialist — Admin & Data Coordination

U.S. Department of Veterans Affairs; Johnson City (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs—James H. Quillen VAMC in Johnson City—seeks a Program Support Assistant to streamline the Domiciliary program within the Mental Health Service.

The role emphasizes data tracking, documentation organization, and data dissemination to stakeholders. The incumbent provides administrative, program, and technical support, acts as a primary contact for patients and staff, and develops reports and educational materials using Microsoft Office tools.

Qualifications

• One year of specialized experience equivalent to at least GS-4.
• Typing proficiency of 40 WPM+.
• Knowledge of medical/psychiatric terminology and records systems.
• Ability to communicate effectively, both orally and in writing.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Publisher, PowerPoint).
• Education: 4 years of education above high school or equivalent.

Responsibilities

• Provide program support for administrative, program, and technical operations of the Domiciliary program.
• Serve as a primary point of contact for patients, medical center staff, VISN staff, and others.
• Handle forms and documents, retrieve and disseminate data for the Residential Recovery section.
• Coordinate acquisition of supplies and equipment.
• Review requests for equipment, supplies, and services.
• Type, edit, and maintain program documents and correspondence.
• Assemble records in proper order and ensure required forms are completed and signed.
• Assist in scheduling program resources and personnel and prepare materials.
• Monitor documentation timeliness by workload checks and report generation.
• Create PowerPoint slides and educational materials related to program initiatives.
• Use MS Office daily; at times presented as part of reports and training.
• Work Schedule: Friday 7:45am-4:30pm. Virtual: This is not a virtual position.

Skills

Typing 40 wpm

Oral and written communication

Medical/psychiatric terminology

Data gathering and analysis

Coordination and scheduling

Education

4 years of education above high school

Tools

Outlook

Word

Excel

Publisher

PowerPoint

Job description

The U.S. Department of Veterans Affairs—James H. Quillen VAMC in Johnson City—seeks a Program Support Assistant to streamline the Domiciliary program within the Mental Health Service.

The role emphasizes data tracking, documentation organization, and data dissemination to stakeholders. The incumbent provides administrative, program, and technical support, acts as a primary contact for patients and staff, and develops reports and educational materials using Microsoft Office tools.