Remote Program Support Assistant - Mental Health Outpatient

U.S. Department of Veterans Affairs; Shreveport (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs, Mental Health Outpatient Clinics, seeks a Program Support Assistant to provide administrative and programmatic support within a busy clinical environment. The role emphasizes data entry, reporting, and effective coordination between providers.

The incumbent will assist with scheduling, training coordination, and ensuring certification maintenance across the team while supporting patients and staff with compassionate, professional service.

Qualifications

• One year of specialized experience in the normal line of progression for the occupation.
• Must be familiar with the mission and programs of VA Mental Health services.
• Experience entering data into a database and preparing reports.

Responsibilities

• Provide administrative and program support for the Mental Health Outpatient Clinics program.
• Create reports and spreadsheets related to mental health metrics.
• Maintain administrative files pertaining to the program and ensure updated SOPs.
• Coordinate with outpatient providers to integrate information into the medical record.
• Assist with scheduling and coordinating services to Veterans and others.
• Answer telephone inquiries and direct calls appropriately.
• Assist with training coordination and maintain staff certifications.
• Provide advisory and technical assistance in screening and coordinating services.
• Gather, interpret, and analyze information to support program decisions.

Skills

Data gathering

Oral and written communication

Medical terminology

Word processing

Database programs

Analytical thinking

Time management

Interpersonal skills

Tools

Word

Vista

Job description

U.S. Department of Veterans Affairs, Mental Health Outpatient Clinics, seeks a Program Support Assistant to provide administrative and programmatic support within a busy clinical environment. The role emphasizes data entry, reporting, and effective coordination between providers.

The incumbent will assist with scheduling, training coordination, and ensuring certification maintenance across the team while supporting patients and staff with compassionate, professional service.