Program Support Assistant – Transfer & Lodging Center

U.S. Department of Veterans Affairs; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs in Salt Lake City seeks a Program Assistant to support the Nursing Service and the Transfer & Lodging Center. The role involves processing lodging requests, coordinating with hotels, and handling high-volume communications with Veterans and staff.

The candidate will maintain office records, manage schedules, and assist with timekeeping and invoicing while ensuring compliance with policies and regulations. Strong interpersonal skills are essential.

Qualifications

• Experience providing administrative support and handling data and records.
• Ability to process documents, reports, and maintain office files.
• Proficiency with word processing, spreadsheets, email, calendars, databases, and basic graphics.

Responsibilities

• Maintains daily operations of the Transfer & Lodging Center.
• Determines eligibility for Veterans and coordinates lodging with vendors and hotels.
• Manages high volume calls from Veterans, families, and clinical staff, updates demographics.
• Receives requests and processes lodging consults for outpatient appointments or admissions.
• Assists with lodging for Veterans discharging from hospital through Fisher House and RV lot.
• Resolves minor hotel, RV Lot, and veteran complaints; informs supervisor.

Skills

Administrative support

Data management

Office filing

Word processing

Spreadsheets

Phone etiquette

Tools

VATAS

Word processing software

Spreadsheet software

Database systems

Job description

U.S. Department of Veterans Affairs in Salt Lake City seeks a Program Assistant to support the Nursing Service and the Transfer & Lodging Center. The role involves processing lodging requests, coordinating with hotels, and handling high-volume communications with Veterans and staff.

The candidate will maintain office records, manage schedules, and assist with timekeeping and invoicing while ensuring compliance with policies and regulations. Strong interpersonal skills are essential.