Program Support Assistant

US-Department-of-Veterans-Affair; Salt Lake City (UT); On-site; USD 52,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs, VA Salt Lake City Health Care System, is seeking a Program Assistant (PSA) for Nursing Service to support the Transfer and Lodging Center and Nursing Service activities across the health care system.

The PSA assists with administrative tasks, data collection, records management, and daily office operations. Applicants must meet all requirements by the closing date of 10/30/2026 and demonstrate adaptability and customer service in a fast-paced federal

Qualifications

• Experience providing administrative support in a professional setting.
• Ability to collect, compile and track data and information.
• Knowledge of maintaining office files and records; experience with basic automation tools.

Responsibilities

• Provide administrative support for Nursing Service and Transfer & Lodging Center.
• Assist with data collection, reporting, and records management.
• Maintain and update office files and records.
• Perform routines with word processing, spreadsheets, email, calendar, and databases.
• Answer phones, refer visitors, and provide information as needed.

Skills

Administrative support

Data collection & tracking

Office records management

Automation software

Telephone/customer service

Tools

Microsoft Word

Microsoft Excel

Outlook/Calendar

Job description

The purpose of the position is to serve as a Program Assistant (PSA) for the nursing service. This role will help with the Transfer and Lodging Program at the VA Salt Lake City Health Care System (VASLCHCS). The PSA supports the Transfer and Lodging Center and Nursing Service activities throughout the health care system. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026.

You may qualify based on your experience as described below:

• GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • experience where you were responsible for providing administrative support;
  • collecting, compiling and tracking data and information; processing documents and reports;
  • establishing, updating and maintaining office files and records;
  • performing automation duties using software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics;
  • answering telephones, referring visitors, and providing information.

• GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • experience where you were responsible for providing administrative support;
  • collecting, compiling and tracking data and information;
  • processing documents and reports; establishing, updating and maintaining office files and records;
  • performing automation duties using software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics;
  • answering telephones, referring visitors, and providing information;
  • data management, timekeeping, Travel Lodging Center (TLC) policies, and protocols;
  • ability to resolve conflicts based upon a thorough understanding of regulations, policies and procedures and be able to adapt to situations and demonstrate flexibility in changing circumstances.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.