Program Support Assistant (OA)

U.S. Department of Veterans Affairs; Fort Worth (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs seeks a Program Support Assistant (OA) to perform a range of administrative and clerical duties in support of Mental Health Service units, including Psychiatry/Medical Director, Psychology/Behavioral Health, Nursing, and Homeless Center Programs.

Responsibilities include document preparation, mail and workflow management, reception duties, scheduling consults, office procedures, travel arrangements, HR requests, and basic IT support.

Formación

• Specialized experience required at GS-05 level in mail handling, routing, and office operations.
• Experience with office automation systems and IT work orders.

Responsabilidades

• Document and Report Preparation: Creates, edits, and finalizes a wide range of documents and correspondence.
• Mail, Correspondence, and Workflow Management: Screens and routes incoming mail, coordinates workflow.
• Reception and Communication Duties: Receives calls and visitors, provides information, refers inquiries.
• Liaison for consult scheduling and referrals; maintains rotational schedules.
• Administrative Office Support: Maintains procedures, files, calendars, records; guides staff; arranges travel.
• Alternate ADPAC Functions: Provides IT troubleshooting, submits work orders, formats documents for web posting.
• Meeting and Conference Coordination: Schedules, coordinates, prepares meetings; records minutes.

Descripción del empleo

Summary The Primary Purpose of the Position is: To perform various administrative and clerical duties in support of the Mental Health Service organizational units (MH Administration - Psychiatry/Medical Director - Psychology/Behavioral Health - Chief of Nursing and Comprehensive Homeless Center Programs) to which the incumbent is assigned.

Summary The Primary Purpose of the Position is: To perform various administrative and clerical duties in support of the Mental Health Service organizational units (MH Administration - Psychiatry/Medical Director - Psychology/Behavioral Health - Chief of Nursing and Comprehensive Homeless Center Programs) to which the incumbent is assigned.
Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: 1. Receive - sort - and distribute incoming mail and packages in accordance with established procedures to ensure timely delivery to appropriate staff. 2. Prioritize and route various types of correspondence and internal documents to designated personnel - maintaining accuracy and adherence to confidentiality requirements. 3. Deliver messages - reports - and documents across program areas - ensuring proper routing and confirming receipt when required. 4. Maintain an organized system for tracking mail flow - including logging incoming items - preparing outgoing mail - and coordinating internal distribution schedules. 5. Utilize automated office systems to record mail activity - update delivery information - and notify staff of incoming or pending documents to support efficient program operations. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

• Duties are but not limited to: The Program Support Assistant provides comprehensive administrative - clerical - and office automation support to multiple units within the Mental Health Service
• Core responsibilities include: 1
• Document and Report Preparation: Creates - edits - and finalizes a wide range of recurring and non-recurring documents-including correspondence - reports - manuscripts - brochures - evaluations - and proposals
• Proofreads for accuracy and ensures proper formatting
• 2
• Mail - Correspondence - and Workflow Management: Screens and routes incoming mail - monitors suspense dates - coordinates workflow with other services - and ensures outgoing correspondence meets policy and procedural standards
• 3
• Reception and Communication Duties: Receives calls and visitors - determines needs - provides non-technical information - refers inquiries appropriately - and performs follow-up
• Serves as liaison for consult scheduling and maintains rotational schedules related to referrals and consult responsibilities
• 4
• Administrative Office Support: Maintains office procedures - files - calendars - and records
• provides guidance to staff on administrative matters
• manages training registrations
• makes travel arrangements
• assists with fund control points
• processes HR requests
• submits supply and equipment requests
• and monitors performance measures for compliance
• 5
• Alternate ADPAC Functions: Provides technical troubleshooting for hardware/software issues - submits IT work orders - formats documents for web posting - and ensures compliance with policies
• Assists in maintaining and training on office automation systems and templates
• 6
• Meeting and Conference Coordination: Schedules - coordinates - and prepares meetings and conferences
• resolves conflicts
• provides materials
• records and transcribes minutes
• and follows up on action items
• Acts as liaison with local - national - and international affiliates as needed
• 7
• Office Automation and Data Management: Uses multiple software tools (Word - Excel - Access - PowerPoint - graphic applications) to create complex documents - databases - spreadsheets - and presentations
• Manages electronic communication and document transmission - and develops or improves office automation processes
• Work Schedule: Monday- Friday - 8am- 4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant (OA)/PD08350A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved