Program Support Assistant

Veterans Health Administration; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Veterans Health Administration in Ann Arbor, MI seeks an administrative support professional to assist Social Work Service with clerical tasks and budget-related administration. The role uses Word, Excel, and databases to manage information, schedule meetings, handle calls, and coordinate travel.

Applicants should have the ability to type 40 wpm and one year of specialized experience at GS-5 or equivalent, with time-in-grade considerations for current Federal employees.

Qualifications

• One year of specialized experience equivalent to at least the GS-5 grade in the Federal service.
• Ability to type 40 words per minute.
• Experience providing administrative support such as timekeeping, scheduling, filing, coordinating meetings, travel, and preparing reports.
• Proficiency with Microsoft Office programs and database management.

Responsibilities

• Provide administrative, clerical, and technical support to Social Work Service.
• Assist in budget analysis, administration, and use of office automation tools.
• Maintain appointment calendars, coordinate meetings, travel, and supplies.
• Prepare reports and assist in data collection and statistical results.

Skills

Typing 40 wpm

MS Office proficiency

Tools

Microsoft Office

Job description

The primary purpose of this position to provide a wide variety of administrative, clerical, and technical support to Social Work Service. The individual in this position performs work that supports budget analysis and administration and also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work as well as copy machine, fax machine, scanner and email.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support to a team, including but not limited to time keeping, receiving and screening phone calls, filing, taking minutes, arranging travel, maintaining appointment calendars, coordinating meetings, conference calls, and ordering supplies. Using various Microsoft Office programs, database programs and office equipment. Assisting in departmental problem solving and planning alternative solutions. Preparing reports, assisting in planning, reviewing and reporting data, and statistical results. Please note: In addition to meeting experience requirements, applicants for this position must show possession of the following proficiency: ability to type 40 words per minute. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.