Program Support Assistant

U.S. Department of Veterans Affairs; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Federal health/vision/dental

Retirement plan

Job summary

The U.S. Department of Veterans Affairs in Tampa, Florida, is seeking a Program Support Assistant to support the Geriatrics & Extended Care Non-Institutional Care programs (PCS). You will perform a wide range of clerical and administrative duties to assist NIC coordinators and front-line staff.

The ideal candidate demonstrates strong organization, communications, and time-management skills, with the ability to work independently and follow established policies and procedures.

Qualifications

• One year of specialized experience or education equivalent to GS-5 level.
• Data entry and reporting skills.
• Strong written and verbal communication.

Responsibilities

• The PSA performs clerical, administrative, and technical duties in support of seven PCS programs.
• Duties include Homemaker/Home Health Aide (H/HHA), CADHC, VDC, CNH, CCN and SVH for eligible Veterans.
• Coordinate with NIC Coordinators and frontline staff to ensure program efficiency.
• Independence in action with knowledge of PCS policies and procedures.
• Prepare graphs and reports for management and use CPRS/CTB/HSRM/CTM/Office apps daily.

Skills

Relational and communication

Oral and written communication

Time management

Independent decision making

Teamwork

Tools

CPRS

CTB

HSRM

CTM

Microsoft Teams

Word

Excel

Job description

Summary

The Program Support Assistant (PSA) works in the Social Work department - at James A. Haley Veterans' Healthcare System. The PSA is responsible for performing administrative assistance involving support of the Non-Institutional Care (NIC) program - also know as Personal Care Services (PCS) - within the Geriatrics & Extended Care (GEC) Programs. This position is located under the guidance of the Social Work Service - GEC.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience and/or education s described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Maintains an automated system of program-specific data to track suspense dates on project milestones - progress reports - funding accomplishments - compliance strategies - etc. Completes data related tasks such as entering - gathering - pulling - tracking - and summarizing program statistics and other data as needed to support the programs and communicates information to appropriate stakeholders for further action. Types a variety of documents into final form - ensuring correct grammar - spelling - punctuation - format and style. Coordinates activities with other administrative support staff and departments to ensure efficient flow of work. Performs any items pertaining to timekeeping operations for the needs of the service. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have . OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• The PSA performs a wide variety of clerical - administrative - and technical duties and responsibilities in direct support of seven (7) PCS Programs
• Homemaker/Home Health Aide (H/HHA) - Respite - Community Adult Day Health Care (CADHC) - Veteran Directed Care (VDC) - Community Nursing Home (CNH) - Community Care Network (CCN) and the State Veterans' Home Program (SVH)
• These programs are available for all eligible Veterans enrolled with Veteran Health Administration (VHA) and are intended to accommodate the increasing needs for the aging Veteran population to assist with remaining in a home environment safely in lieu of nursing home level care
• Duties include but are not limited to: PSA position position requires excellent relational and communication skills
• advanced knowledge of and experience with the Computerized Patient Record System (CPRS) - Consult Tool Box (CTB) - Health Share Referral Manager (HSRM) - Consult Tracking Manager (CTM) - Microsoft Teams - Word - and Excel
• The incumbent will also display excellent oral and written communication skills and the ability to work with others
• Time management skills and a high level of judgment are necessary
• This position also requires independence of action - general latitude for decision making - and knowledge of information sources confirming complex questions - policies - and procedures within the PCS Programs
• The incumbent plays a vital role in accomplishing tasks through an extensive knowledge and understanding of the organization - regulations - methods - and the other tools or recourses of management
• The incumbent provides daily administrative support to the GEC/NIC supervisory staff - NIC Coordinators and front line staff
• The incumbent is primarily responsible for completing authorizations for personal care to local Home Health Aide agencies - Area Agency Agencies - and contracts with local community nursing homes
• The incumbent is responsible for ensuring the accuracy of authorized The incumbent plays a vital role in accomplishing tasks through an extensive knowledge and understanding of the organization - regulations - methods - and the other tools or recourses of management
• Responsible for coordinating bi-annual patient satisfaction surveys to be sent to Veterans enrolled in the various programs
• Assists the Section Chief and Program Coordinator in preparing graphs and reports to management on the success of these programs
• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory - qualification - and performance requirements are met
• Selection at a lower grade level does not guarantee promotion to the full performance level
• Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Work Schedule: Monday-Friday 7:30 AM-4:00 PM Compressed/Flexible: As needed by department Telework: Not Available Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD05762A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized