Program Support Assistant (OA)

Veterans Health Administration

Fort Worth (TX)

On-site

USD 49,000 - 64,000

Full time

2 days ago

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Job summary

The Veterans Health Administration, part of the Department of Veterans Affairs, is seeking a Program Support Assistant (OA) in Fort Worth to provide comprehensive administrative support to Mental Health Service units. Responsibilities include document preparation, mail and workflow management, reception duties, and travel arrangements.

The role requires coordinating meetings, training, and HR requests, with a standard 8:00 am–4:30 pm schedule.

Qualifications

Proven ability to prepare, edit, and finalize a wide range of documents, reports, and proposals.
Experience proofreading and ensuring proper formatting of materials.
Handling mail, workflow management, and coordination with multiple services.
Reception duties, responding to inquiries, and referring to appropriate staff.
Experience with office automation, scheduling, travel arrangements, and HR requests.
Ability to schedule meetings, coordinate conferences, and take minutes.
Proficiency with Word, Excel, Access, and PowerPoint for documents and data.

Responsibilities

Provide comprehensive administrative, clerical, and office automation support to Mental Health Service units.
Prepare, edit, and finalize documents including correspondence, reports, and proposals.
Screen mail, manage workflow, and ensure compliance with policies.
Handle reception duties, callers, and inquiries; coordinate referrals and consults.
Maintain calendars, files, and records; manage training registrations and travel.
Troubleshoot IT issues, format web postings, and train staff on office systems.
Schedule and coordinate meetings; record and transcribe minutes; follow up on action items.

Skills

Administrative support

Office software

Communication skills

Tools

Word

Excel

Access

PowerPoint

Job description

Department: Department of Veterans Affairs

The Primary Purpose of the Position is: To perform various administrative and clerical duties in support of the Mental Health Service organizational units (MH Administration, Psychiatry/Medical Director, Psychology/Behavioral Health, Chief of Nursing and Comprehensive Homeless Center Programs) to which the incumbent is assigned.

Key Responsibilities

Duties are but not limited to: The Program Support Assistant provides comprehensive administrative, clerical, and office automation support to multiple units within the Mental Health Service. Core responsibilities include: 1. Document and Report Preparation: Creates, edits, and finalizes a wide range of recurring and non-recurring documents-including correspondence, reports, manuscripts, brochures, evaluations, and proposals.

Proofreads for accuracy and ensures proper formatting. 2. Mail, Correspondence, and Workflow Management: Screens and routes incoming mail, monitors suspense dates, coordinates workflow with other services, and ensures outgoing correspondence meets policy and procedural standards. 3. Reception and Communication Duties: Receives calls and visitors, determines needs, provides non-technical information, refers inquiries appropriately, and performs follow-up.

Serves as liaison for consult scheduling and maintains rotational schedules related to referrals and consult responsibilities. 4. Administrative Office Support: Maintains office procedures, files, calendars, and records; provides guidance to staff on administrative matters; manages training registrations; makes travel arrangements; assists with fund control points; processes HR requests; submits supply and equipment requests; and monitors performance measures for compliance.

5. Alternate ADPAC Functions: Provides technical troubleshooting for hardware/software issues, submits IT work orders, formats documents for web posting, and ensures compliance with policies. Assists in maintaining and training on office automation systems and templates. 6. Meeting and Conference Coordination: Schedules, coordinates, and prepares meetings and conferences; resolves conflicts; provides materials; records and transcribes minutes; and follows up on action items.

Acts as liaison with local, national, and international affiliates as needed. 7. Office Automation and Data Management: Uses multiple software tools (Word, Excel, Access, PowerPoint, graphic applications) to create complex documents, databases, spreadsheets, and presentations. Manages electronic communication and document transmission, and develops or improves office automation processes. Work Schedule: Monday- Friday, 8am- 4:30pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD08350A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49365 – $64175/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.