Program Support Assistant - Benefits, Travel & Hoptel (Telework Eligible)

Veterans Health Administration; Buffalo (NY); Remote; USD 43,000 - 62,000; Full time

Job summary

Veterans Health Administration in Buffalo, NY is seeking a Program Support Assistant (OA) to support the Western NY VA Healthcare system’s Business Office. The role covers health benefits enrollment, eligibility determination, travel services, and admissions coordination.

The position includes responsibilities across Decedent Affairs, Beneficiary Travel, HOPTEL management, and inpatient admissions processing, with a Monday–Friday schedule and non-virtual duties.

Qualifications

• Transcript must be submitted as part of your qualifications.
• Foreign education requires a Certificate of Foreign Equivalency with transcript for credit.

Responsibilities

• Advise applicants on health care benefits and determine eligibility.
• Handle Decedent Affairs administrative tasks and liaison with families and funeral directors.
• Administer Beneficiary Travel program and process travel reimbursement claims.
• Manage HOPTEL operations and admissions/transfer of inpatients.

Skills

Administrative skills

Communication skills

Customer service

Education

Transcript required

Tools

Data entry systems

Job description

Veterans Health Administration in Buffalo, NY is seeking a Program Support Assistant (OA) to support the Western NY VA Healthcare system’s Business Office. The role covers health benefits enrollment, eligibility determination, travel services, and admissions coordination.

The position includes responsibilities across Decedent Affairs, Beneficiary Travel, HOPTEL management, and inpatient admissions processing, with a Monday–Friday schedule and non-virtual duties.