Program Support Assistant (OA)

U.S. Department of Veterans Affairs; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The VA New York Harbor Healthcare System is currently recruiting for a Program Support Assistant (Office Automation) for the Social Work service - for the Homeless Veterans Program (HCHV) at the Manhattan - NY Campus location. The Program Support Assistant (OA) performs various administrative and management support of the service.

Major duties include coordinating and providing administrative support, scheduling appointments, handling visitors and calls, and preparing correspondence and reports.

Qualifications

• Specialized Experience: at least 1 full year equivalent to GS-5 in Federal Service performing administrative support, handling correspondence, scheduling meetings, and using office automation software.
• Preferred Experience: interaction with patients with mental health and substance abuse disorders is desirable.

Responsibilities

• Coordinate and provide administrative support for the Social Work service and HCHV program.
• Schedule and manage appointments for patients and staff.
• Receive visitors and answer phone calls, directing to appropriate social work personnel.
• Prepare and transmit correspondence, forms, memos, reports, and data.
• Maintain and organize hard copy and electronic files and records.
• Monitor expenses and assist with budget adjustments as needed.
• Perform related duties as assigned and ensure on-site operations run smoothly.

Tools

Microsoft Office

Job description

Summary

The VA New York Harbor Healthcare system is currently recruiting for one Program Support Assistant (Office Automation) for the Social Work service - for the Homeless Veterans Program (HCHV) at the Manhattan - NY Campus location. The Program Support Assistant (OA) performs various administrative and management support of the service.

Summary

The VA New York Harbor Healthcare system is currently recruiting for one Program Support Assistant (Office Automation) for the Social Work service - for the Homeless Veterans Program (HCHV) at the Manhattan - NY Campus location. The Program Support Assistant (OA) performs various administrative and management support of the service.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/08/2026. You may qualify based on your experience as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service - that has equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of a Program Support Assistant (Office Automation) - GS-6 position - and that is typically in or related to the work of this position. Specialized experience includes: performing a full range of administrative support for an office; receiving visitors and phone calls; reviewing all incoming and outgoing correspondence; scheduling meetings; and utilizing office automation software such as Microsoft Office (Word - Excel - and PowerPoint). Preferred Experience: Experience interacting with patients with serious mental health and substance abuse disorders. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include but are not limited to: Coordinates and provides administrative support
• Schedules and manages appointments
• Receives visitors and phone calls both for the service and refers to the appropriate social work personnel
• Communicates and assists the HCHV Program Coordinator and clinic staff
• Composes and prepares correspondence - forms - letters - memos - reports - computer-related data - specifications - and similar material
• Maintains office supplies and equipment
• Maintains and prepares hard copy and/or electronic files and records
• Monitors expenses - and recommends budget adjustments
• Performs other related duties as assigned
• Work Schedule: Monday-Friday - 8:00am-4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant (OA)/PD49602O Relocation/Recruitment Incentives: Not authorized
• Permanent Change of Station (PCS): Not authorized.