Program Support Assistant

US-Department-of-Veterans-Affair; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The United States Department of Veterans Affairs may offer a Social Work & Community Based Service Program Support Assistant position located in Ann Arbor, MI. The role focuses on expert technical program support and administrative clerical duties across multiple programs within the service and Main Social Work Office operations.

Qualified applicants will provide comprehensive support, coordinate meetings, manage calendars and travel, and assist with data reporting and special projects as part

Qualifications

• Administrative support to a team including timekeeping, screening calls and filing.
• Prepare minutes, arrange travel, and maintain calendars.
• Coordinate meetings and conference calls; order supplies.
• Prepare reports and assist in planning, reviewing and reporting data.

Responsibilities

• Provide administrative support to a team, including timekeeping, receiving and screening phone calls, filing, taking minutes, arranging travel, maintaining appointment calendars, coordinating meetings, conference calls, and ordering supplies.
• Use various Microsoft Office programs, database programs and office equipment.
• Assist in departmental problem solving and planning alternative solutions.
• Prepare reports, assist in planning, reviewing and reporting data and statistical results.

Skills

Administrative support

Calendar management

Travel coordination

Meeting coordination

Filing & records management

Data reporting

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

This Social Work & Community Based Service (SW&CBS) Program Support Assistant (PSA) position is located within Social Work and Community Based Service and is supervised by the Administrative Officer. The primary purpose and responsibilities of this position are to provide expert technical program support and administrative clerical duties to the various programs with-in the service and Main Social Work Office operations. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2026.

Specialized Experience:

• Providing administrative support to a team, including but not limited to time keeping, receiving and screening phone calls, filing, taking minutes, arranging travel, maintaining appointment calendars, coordinating meetings, conference calls, and ordering supplies.
• Using various Microsoft Office programs, database programs and office equipment.
• Assisting in departmental problem solving and planning alternative solutions.
• Preparing reports, assisting in planning, reviewing and reporting data, and statistical results.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, or carrying of light items (medical records, computing devices, manuals, papers, books, small parts). The work requires manual dexterity for computer data entry, office machine operation and filing. However, in general, the work does not require unusual physical demands. The work does require emotional stability to resolve crisis situations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.