Program Support Assistant

U.S. Department of Veterans Affairs; Prescott (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs' Northern Arizona VA Health Care System in Prescott, AZ is seeking a Program Support Assistant to perform general program support, data collection, compilation, research and tracking of information within Social Work Service.

The PSA will provide training support for computer-related issues and handle a range of administrative functions essential to smooth office management and program operations.

Qualifications

• Specialized Experience: 1 year equivalent to at least GS-05 in the normal line of progression for the occupation.
• Experience in administrative and clerical work, using word processing, spreadsheets, databases and software to manage information.
• Experience in managing supplies and equipment, time and attendance records, data collection and reporting.
• Experience in receiving calls and visitors and directing them appropriately.

Responsibilities

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's operation.
• In charge of scheduling and environment of care issues.
• Provides orientation and assists the Social Work Chief or Supervisor in tracking data for program performance.
• Maintains knowledge of facility resources, services, and program processes to oversee day-to-day operations.
• Supports compliance with CARF, Joint Commission standards, and federal regulations.

Job description

Summary

The Program Support Assistant (PSA) serves the Social Work Service at Northern Arizona VA Health Care System (NAVAHCS) in Prescott - Arizona. The PSA performs general program support work such as the collection - compilation - research - and/or tracking of data and program information. Performs training support duties for computer related issues which includes a variety of administrative functions necessary to the smooth management of an office.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Administrative and clerical work of an office - Utilizing word processing - spreadsheets - database - and software to manage information; Manages supplies and equipment by interfacing with supply - Maintaining time and attendance records - Performing data collection and preparing reports; and Receiving calls and visitors and directing them appropriately. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection
• This improved process reduces traditional hiring timelines by integrating early coordination - faster assessments - and efficient pre-employment actions
• Applicants can expect a more transparent - predictable - and efficient hiring journey from announcement to entry on duty
• What Applicants Can Expect Expedited Candidate Review Once the announcement closes - Human Resources will quickly review applications - issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration
• Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager
• Streamlined Pre-Employment Requirements: Following a tentative offer - applicants should be prepared to complete required steps - such as fingerprinting and background check - credentialing - and medical examination within 3 days of the offer
• Clear and Timely Communication: Applicants will receive clear communication at key milestones - including referral - tentative offer - and onboarding instructions
• After meeting pre-employment requirements - candidates will receive a final job offer and start date
• Onboarding tasks may continue after starting - with HR ensuring timely completion for a smooth transition into VA service
• If selected - applicants should be prepared to come onboard within 30 days of the announcement closing
• Major duties may include but are not limited to: Performs work involving the collection - compilation - and/or tracking of data and statistical information in support of an organization's operation
• In charge of scheduling and environment of care issues
• Provides orientation guidelines to other Program Support Assistant (PSA) and helps ensure the successful operation of the SWSL processes
• Assists the assigned Social Work Chief or Supervisor in tracking data that ensures the optimum performance of the assigned SWSL Program(s) - for example - Caregiver Support Program (CSP) - Contract Nursing Home Program (CNH) - Patient Align Care Team PACT Social Workers
• For example - from databases tracking access to care - staff workload and productivity - and internal reports
• Maintains current knowledge of facility resources - services - and SWSL processes/policies to oversee day-to-day operations - extract and track data
• Supports program compliance to Commission on Accreditation of Rehabilitation Facilities (CARF) - Joint Commission standards - and federal regulations in relation to environment of care and adhering to program standards
• Maintains knowledge of various reporting programs - e.g. - SAIL - VSSC - that support the SWSL program
• Assists clinicians and/or Veterans with issues related to use of CVT and or VVC
• Able to schedule for group rooms usage
• and may be asked to schedule meetings and other events
• Performs general administrative duties in support of the various functions of the assigned SWSL programs - such as Caregiver Support Program (CSP) - Contract Nursing Home Program (CNH)
• Provides for the budgeting and financial management for SW
• This includes budget formulation - justification - execution - and disbursement of funds to Veterans
• Maintains timekeeping for all employees attached to the assigned MH Programs
• May be asked to provide back-up to other PSA's
• Files the required paperwork associated with timekeeping to the Payroll Department
• Performs other duties as assigned
• Work Schedule: Monday - Friday - 7:00 a.m
• - 3:30 p.m
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD145160 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO):