Program Support Assistant

U.S. Department of Veterans Affairs; St. Louis (MO); Hybrid; USD 52,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs in St. Louis is seeking a Program Support Assistant to support the Associate Chief Nurse for JC Inpatient service line and provide cross-coverage to other programs within the ADPCS office.

The role covers administrative duties, data management, scheduling, and reporting, with telework eligibility discussed during the interview. Strong organizational and communication skills are essential for success.

Qualifications

• Specialized Experience: 1 year equivalent to GS-05 in the normal line of progression for the occupation, including administrative support, data collection, and records management.
• Experience with word processing, spreadsheets, electronic mail, calendars, databases, and basic graphics.
• Time-In-Grade requirements apply; SF-50 must demonstrate one-year time-in-grade.

Responsibilities

• Administrative support includes managing recruitment, employee actions, leave, and scheduling meetings.
• Serves as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systems.
• Maintains calendars, develops virtual work sites, and prepares correspondence and reports.
• Conducts inventory, supports residency programs, and manages equipment records.
• Data management involves extracting, analyzing, and presenting data on staffing, patient care, and compliance metrics.
• Develops performance monitoring tools and trend analyses to inform leadership decisions.
• Employee and labor relations tasks include scheduling meetings, preparing documentation, and managing employee appraisals.
• Enters personnel actions, tracks progress, and ensures timely completion of employee-related processes.
• Reviewing staffing documents and handling recruitment processes for new and replacement positions.
• Managing employee actions and communications, as well as reviewing relevant policies.

Job description

Summary

This position is a Program Support Assistant (PSA) under Patient Care Services (PCS) - in direct support of the Associate Chief Nurse for JC Inpatient service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS) - a member of the Executive Management Team - to provide support to all programs and services as needed.

Summary

This position is a Program Support Assistant (PSA) under Patient Care Services (PCS) - in direct support of the Associate Chief Nurse for JC Inpatient service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS) - a member of the Executive Management Team - to provide support to all programs and services as needed.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 grade. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - experience where you were responsible for providing administrative support; collecting - compiling and tracking data and information; processing documents and reports; establishing - updating and maintaining office files and records; performing automation duties using such software applications such as word processing - spreadsheet - electronic mail - desktop publishing - calendar - database and/or graphics; and providing information and customer service. NOTE: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major Duties and Responsibilities Administrative support includes managing recruitment - employee actions - leave - and scheduling meetings
• Serves as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systems
• Maintains calendars - develops virtual work sites - and prepares correspondence and reports
• Conducts inventory - supports residency programs - and manages equipment records
• Data management involves extracting - analyzing - and presenting data on staffing - patient care - and compliance metrics
• Develops performance monitoring tools and trend analyses to inform leadership decisions
• Employee and labor relations tasks include scheduling meetings - preparing documentation - and managing employee appraisals
• Enters personnel actions - tracks progress - and ensures timely completion of employee-related processes
• Reviewing staffing documents and handling recruitment processes for new and replacement positions
• Managing employee actions and communications - as well as reviewing relevant policies
• Overseeing time and leave management for the service chief's unit and supporting timekeeping staff across assigned units
• Providing guidance on leave policies - monitoring leave usage trends - and generating reports for manning documentation
• Adding new staff to systems - updating notifications - and ensuring proper training
• Maintaining the service chief's calendar and scheduling virtual meetings
• Developing virtual work sites for documentation sharing and communication
• Preparing responses to suspense actions - congressional reports - and miscellaneous reports
• Creating templates for correspondence with facility - VISN - and federal agencies
• Conducting annual equipment inventory - reporting located items - and handling equipment requests and surveys
• Providing administrative support for residency and educational programs - including scheduling - tracking - accreditation paperwork - recruitment - and budgeting
• Assists the service chief with employee actions and relations - including scheduling meetings - gathering evidence files - and preparing packages for Employee Relations
• Prepares responses to union (AFGE) requests for information - grievances - and other materials to facilitate smooth relations between union and management
• Facilitates employee change in working conditions memorandums - obtains signatures - and ensures completion of packages for submission
• Develops an annual list of employees requiring performance appraisals - conducts quality reviews to ensure accuracy and completeness - and forwards appraisals for final review
• Works with managers to correct appraisals and ensures timely initiation and completion of progress reviews
• Serves as the central point for collection and review of Title 38 proficiency reports - ensuring accuracy and completeness before submission
• Responsible for entering personnel actions (resignations - transfers - reassignments - details - terminations - promotions - etc.) in the Manager Self Service portal - uploading supporting documentation - and tracking progress
• Communicates status updates to the service chief and performs other related duties as assigned
• Additional duties as needed
• Work Schedule: Monday-Friday
• 8:00am-4:30pm Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD657-096170 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized