Program Supervisor - Family Services & Crisis Care

Searchbox l.l.c.; Del Rio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Searchbox l.l.c. is seeking a Program Supervisor to oversee Care Coordinators and Educator, ensuring quality services in crisis situations while complying with state and federal standards.

The role requires a Bachelor's degree in a social science field and at least 3 years of direct service experience, with preferred supervisory experience. You will supervise staff, support intake and outreach, maintain records in Salesforce, and collaborate with community partners.

Qualifications

• Required: Bachelor's degree in social work, sociology, psychology, public administration, education, business administration, or related social science field.
• Required: 3 years related direct service experience.
• Preferred: 2 years of supervisory experience in a social science, business or education related field.
• Supervises: Advocates, Parent Educator, Family Support Specialist, admin support, other employees as assigned.
• Maintain the continuity and integrity of records and reporting as required for compliance.
• Work with the team to develop and ensure delivery of service plans.
• Utilize productivity tools to monitor the productivity of staff including monthly case audits.
• Use stated policies and procedures to report child abuse and neglect.
• Facilitate coordination and collaboration with supplemental programs and projects, community events, and coalition meetings.
• Maintain familiarity and knowledge of community resources and use them appropriately to meet the needs of families.
• Follow all procedures outlined in the BCFS personnel manual.

Responsibilities

• Provide direct supervision over the Care Coordinators and Educator.
• Assist with intake, enrollment, outreach, and recruitment efforts.
• Provide training and technical support to Care Coordinators, and Educator.
• Make recommendations for disciplinary action of employees to the Director.
• Maintain the continuity and integrity of records and reporting as required for compliance.
• Work with the team to develop and ensure delivery of service plans.
• Utilize productivity tools to monitor the productivity of staff including monthly case audits.
• Use stated policies and procedures to report child abuse and neglect.
• Facilitate coordination and collaboration with supplemental programs and projects, community events, and coalition meetings.
• Maintain familiarity and knowledge of community resources and use them appropriately to meet the needs of families.
• Follow all procedures outlined in the BCFS personnel manual.

Skills

Direct supervision

Training and support

Staff development

Disciplinary recommendations

Recordkeeping and reporting

Service planning

Salesforce proficiency

Written and verbal English

Travel as needed

Education

Bachelor's degree in social work, sociology, psychology, public administration, education, business administration, or related social science field

First Aid and CPR certificates

Tools

Salesforce

Job description

Searchbox l.l.c. is seeking a Program Supervisor to oversee Care Coordinators and Educator, ensuring quality services in crisis situations while complying with state and federal standards.

The role requires a Bachelor's degree in a social science field and at least 3 years of direct service experience, with preferred supervisory experience. You will supervise staff, support intake and outreach, maintain records in Salesforce, and collaborate with community partners.