Program Supervisor

AppleOne Employment Services; Pasadena (CA); On-site; USD 68,000 - 83,000; Full time

Job summary

AppleOne Employment Services in Pasadena, CA seeks an experienced Program Supervisor to lead day-to-day operations for an interim housing program. You will supervise Care Coordinators and Resident Advisors, ensuring client-centered services are delivered through Housing First, Harm Reduction, and trauma-informed care.

The role emphasizes crisis response, staff development, and collaboration with mental health providers and community partners to support housing stability and well-being.

Qualifications

• Lead daily operations for an interim housing program serving individuals experiencing homelessness and behavioral health challenges.
• Supervise frontline program staff, including Care Coordinators and Resident Advisors.
• Manage crisis intervention, de-escalation support, case reviews, quality assurance, and compliance oversight.
• Coordinate with mental health providers, community partners, and multidisciplinary service teams.

Responsibilities

• Supervise, coach, train, and evaluate Care Coordinators and Resident Advisors to ensure high-quality client services.
• Oversee daily interim housing operations, staffing coverage, resident support, documentation standards, and site workflow.
• Respond to crises and client needs using trauma-informed approaches.
• Collaborate with partners and funders to meet program expectations and HMIS requirements.
• Support client engagement, service coordination, and housing stabilization initiatives.

Education

Master's degree in Social Work, Psychology, or a related field

Licensed or license-eligible clinician (LCSW/LMFT/LPCC/PsyD/PhD or equivalent)

Job description

Job Summary

We are seeking an experienced Program Supervisor to lead day-to-day operations for an interim housing program in Pasadena, CA. This direct hire opportunity is ideal for a compassionate, steady, and mission-driven leader with a strong background in homeless services, behavioral health, housing programs, or human services. The Program Supervisor will oversee Care Coordinators and Resident Advisors while ensuring client-centered services are delivered through Housing First, Harm Reduction, and Trauma-Informed Care principles. This role offers the opportunity to make a meaningful community impact while leading a dedicated team, strengthening program quality, supporting crisis response, and helping clients move toward housing stability and improved well-being. This is a strong opportunity for a clinical or license-eligible professional who values supportive teamwork, structured program operations, staff development, and collaborative partnerships with mental health providers and community stakeholders.

Key Responsibilities

• Supervise, coach, train, and evaluate Care Coordinators and Resident Advisors to ensure consistent, high-quality client services.
• Oversee daily interim housing operations, staffing coverage, resident support, documentation standards, and site workflow.
• Respond to crises, behavioral incidents, emergency situations, and client needs using de-escalation and trauma-informed approaches.
• Ensure compliance with program policies, funder requirements, HMIS documentation, quality assurance standards, and contract expectations.
• Collaborate with mental health providers, Department of Mental Health partners, community organizations, and multidisciplinary teams.
• Support client engagement, service coordination, housing stabilization, staff development, onboarding, and performance management.

Compensation and Benefits

Salary: $75,000 per year.

Job Type: Direct hire.

Location: Pasadena, CA.

Required Qualifications and Skills

• Lead daily operations for an interim housing program serving individuals experiencing homelessness and behavioral health challenges.
• Supervise frontline program staff, including Care Coordinators and Resident Advisors.
• Manage crisis intervention, de-escalation support, case reviews, quality assurance, and compliance oversight.
• Coordinate with mental health providers, community partners, and multidisciplinary service teams.

• Master's degree in Social Work, Psychology, or a related field.
• Licensed or license-eligible clinician, such as LCSW, LMFT, LPCC, PsyD, PhD, or equivalent.
• Minimum of 2 years of supervisory experience in homeless services, behavioral health, housing, human services, or a related setting.
• Strong experience with crisis intervention, staff leadership, case management, client engagement, and program operations.
• Knowledge of Housing First, Harm Reduction, Trauma-Informed Care, and HMIS systems.
• Ability to lead teams, manage competing priorities, maintain documentation quality, and support compliance with funder requirements.
• Strong communication, judgment, problem-solving, and relationship-building skills.
• Commitment to compassionate, client-centered services and housing stability outcomes.

Preferred Qualifications

• Bilingual English and Spanish skills preferred.
• Experience working in DMH-funded programs or closely collaborating with Department of Mental Health partners.
• Background supporting clients with mental health challenges, complex needs, or co-occurring barriers to housing stability.
• Experience training staff in de-escalation, trauma-informed care, crisis response, and best practices in homeless services.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.