Housing Case Manager

AppleOne Employment Services; Orlando (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Reasonable accommodations

Job summary

AppleOne Employment Services in Orlando, FL is seeking a compassionate Housing Case Manager to support individuals and families experiencing homelessness by coordinating housing resources, overcoming barriers, and guiding clients toward lasting stability.

This client-centered role requires bilingual English and Spanish communication, strong documentation, and the ability to travel locally across Orange, Seminole, and Osceola counties. The position is direct hire with a pay rate of $23 per hour.

Qualifications

• Manage housing-focused case management for individuals and families experiencing homelessness or housing instability.
• Develop individualized housing stability plans and coordinate access to community resources.
• Maintain accurate documentation, case notes, participant files, and HMIS service updates.
• Collaborate with participants, landlords, service providers, and community partners to support long-term stability.
• Bilingual English and Spanish fluency is required, both verbal and written.
• Valid driver’s license and ability to travel locally across counties.

Responsibilities

• Manage a caseload of up to 20 individuals and families, providing assessments and ongoing case management.
• Develop and monitor housing stability plans based on goals, needs, and barriers.
• Connect participants with housing, employment, healthcare, mental health, education, benefits, and other community resources.
• Build and maintain relationships with participants, landlords, service providers, and community partners.
• Maintain confidential case notes, participant records, and HMIS entries.
• Conduct meetings in office and community settings, including participant homes.

Skills

Bilingual English and Spanish

Case management

Documentation

Communication

Trauma-informed approach

Education

Associate degree in social work or related field

Bachelor's degree in social work or related field

Tools

HMIS

Microsoft Office

Job description

Job Summary

We are seeking a compassionate and organized Housing Case Manager for a direct hire opportunity in Orlando, FL with a mission-driven nonprofit organization. This role supports individuals and families experiencing homelessness or housing instability by helping them overcome barriers, access community resources, and work toward long-term housing stability. The Housing Case Manager will be part of a supportive, participant-centered environment that values dignity, respect, teamwork, and community impact. This is a meaningful opportunity for a bilingual English and Spanish professional who is passionate about social services, housing support, and helping vulnerable populations build sustainable independence. The role offers ongoing collaboration, supervision, training, and the opportunity to work alongside dedicated professionals committed to positive outcomes.

Key Responsibilities

• Manage a caseload of up to 20 individuals and families, providing assessments, ongoing case management, follow-up, and support.
• Develop, monitor, and update individualized housing stability plans based on participant goals, needs, and barriers.
• Connect participants with housing, employment, healthcare, mental health, education, benefits, and other community resources.
• Build and maintain relationships with participants, landlords, service providers, and community partners.
• Maintain accurate, timely, and confidential case notes, participant records, program documentation, and HMIS entries.
• Conduct meetings in office and community-based settings, including participant homes when appropriate.

Compensation and Benefits

• - Pay: $23 per hour.
• - Job Type: Direct hire.
• - Location: Orlando, FL.
• - Travel: Local travel throughout Orange, Seminole, and Osceola counties is required.
• - Schedule: Occasional evenings or weekends may be required as needed.

Required Qualifications and Skills

• - Manage housing-focused case management services for individuals and families experiencing homelessness or housing instability.
• - Develop individualized housing stability plans and coordinate access to community-based resources.
• - Maintain accurate documentation, case notes, participant files, and HMIS service updates.
• - Collaborate with participants, landlords, service providers, and community partners to support long-term stability.
• - Bilingual English and Spanish fluency is required, both verbal and written.
• - Associate degree in social work, human services, psychology, or a related field, plus at least two years of relevant case management experience.
• - Equivalent combinations of education, training, and experience may be considered.
• - Experience supporting individuals or families facing homelessness, housing instability, or significant barriers.
• - Strong communication, organization, documentation, problem-solving, and follow-up skills.
• - Proficiency with Microsoft Office and standard computer applications.
• - Ability to use trauma-informed, strengths-based, and participant-centered approaches while maintaining professional boundaries and confidentiality.
• - Valid driver’s license, reliable transportation, and required auto insurance.
• - Ability to travel throughout Orange, Seminole, and Osceola counties.

Preferred Qualifications

• - Bachelor’s degree in social work, human services, psychology, or a related field.
• - Experience in homeless services, rapid rehousing, supportive housing, mental health, substance use treatment, or family services.
• - Familiarity with Homeless Management Information System, HMIS.
• - Lived experience with homelessness or housing instability is welcomed.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.