Program Specialist I

People, Technology & Processes, LLC; Arlington (VA); On-site; USD 48,000 - 68,000; Full time

Job summary

People, Technology & Processes, LLC in Arlington, Virginia seeks a Program Specialist I to support senior staff with daily operations, maintain program documents, and assist with logistics for events.

The role involves documenting workflows, tracking key metrics, and coordinating IT/telecom and sponsor feedback processes within a Federal R&D context; candidates should possess strong communication and organizational skills.

Qualifications

• Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
• Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as a team member and independently.

Responsibilities

• General Program & Administrative Support: Assist department directors and team members with daily operational tasks. Act as a point of contact for basic inquiries, prepare and format program documents, perform accurate data entry, maintain program databases and files, and assist with logistics for program events.

Skills

Critical thinking

Multi-tasking

Verbal & written communication

Teamwork & collaboration

Tools

Microsoft Power Apps

Job description

Description

Position title: Program Specialist I

Location: Arlington, Virginia

Clearance required: SECRET

Responsibilities Include (but Are Not Limited To)

• General Program & Administrative Support: Assist department directors and team members with daily operational tasks. Act as a point of contact for basic inquiries, prepare and format program documents, perform accurate data entry, maintain program databases and files, and assist with logistics for program events.
• Program Documentation & Process Management: Document program workflows, training materials, and Standard Operating Procedures (SOPs). Help track key program metrics and milestones as directed.
• Specialized IT & Telecommunications Support (Code 53): Ensure stakeholder awareness of IT initiatives and network status through strategic communications. Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports.
• Specialized FFRDC Process Management (Code 59): Manage the complete Federally Funded Research and Development Center (FFRDC) Sponsor Feedback Process, including all associated documentation, reporting, and maintenance of the online system.
• Specialized Help Desk Workflow Management (Code 54): Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support.

Qualifications

• Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
• Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as a team member and independently.

Desired Additional Qualifications

• Direct experience supporting ONR, the Naval Research Enterprise, or a similar S&T organization.
• Proven ability to liaise effectively with senior military, government, and civilian personnel.
• Proficiency with Microsoft Power Apps.