Program Specialist I

People Technology And Processes; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

People Technology And Processes is seeking a Program Specialist I in Arlington, VA. The role involves program and administrative support across various tasks, including managing FFRDC processes and IT support. Candidates should have strong communication and analytical skills, with the ability to handle multiple tasks simultaneously.

Direct experience in research organizations and proficiency with Microsoft Power Apps is desired. This full-time position promises an opportunity to enhance your career in a dynamic environment.

Qualifications

• Ability to think critically and make data-driven recommendations.
• Excellent ability to manage and organize multiple complex tasks.
• Strong verbal and written communication skills.

Responsibilities

• Assist with daily operational tasks and act as a contact for inquiries.
• Document program workflows and track key program metrics.
• Manage the complete FFRDC Sponsor Feedback Process.

Skills

Critical thinking

Data analysis

Excellent written communication

Organizational skills

Interpersonal skills

Tools

Microsoft Power Apps

Job description

Overview

Job Location: Arlington, VA 22202
Position Type: Full Time
Position title: Program Specialist I

Responsibilities

• General Program & Administrative Support: Assist department directors and team members with daily operational tasks. Act as a point of contact for basic inquiries, prepare and format program documents, perform accurate data entry, maintain program databases and files, and assist with logistics for program events.
• Program Documentation & Process Management: Document program workflows, training materials, and Standard Operating Procedures (SOPs). Help track key program metrics and milestones as directed.
• Specialized IT & Telecommunications Support (Code 53): Ensure stakeholder awareness of IT initiatives and network status through strategic communications. Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports.
• Specialized FFRDC Process Management (Code 59): Manage the complete Federally Funded Research and Development Center (FFRDC) Sponsor Feedback Process, including all associated documentation, reporting, and maintenance of the online system.
• Specialized Help Desk Workflow Management (Code 54): Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support.

Qualifications

• Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
• Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as a team member and independently.

Desired additional qualifications

• Direct experience supporting ONR, the Naval Research Enterprise, or a similar S&T organization.
• Proven ability to liaise effectively with senior military, government, and civilian personnel.
• Proficiency with Microsoft Power Apps.