Program Risk Lead, Relay Excellence

Amazon; Bellevue (WA); On-site; USD 80,000 - 97,000; Full time

Job summary

Amazon is seeking a Program Manager to lead and sustain the Relay Program Excellence (RPE) operating rhythms and governance across Risk and Investigation initiatives. You will own project delivery, collaborate with cross-functional teams, and drive data-driven improvements to protect customers, drivers, and carriers globally.

You will help maintain WBRs/MBRs, onboard new programs, track entitlements, and ensure data integrity across risk metrics while coordinating with product, operations,

Qualifications

• 2+ years of project/program management experience.
• Bachelor's degree or equivalent.
• Experience using data and metrics to determine and drive improvements.
• Experience working with cross-functional teams.
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent.
• Experience using data and metrics in a business or operational setting.
• Exposure to an investigations, trust & safety, fraud, compliance, or risk-operations domain (or supporting programs in one).

Responsibilities

• Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
• Draft and present deep-dive reports.
• Analyze existing policy and process gaps, developing and implementing solutions to close them.
• Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with internal and external teams.
• Communicate program status, delivery blockers, and updates to program managers and stakeholders through clear written summaries and data
• Help run the organization’s operating rhythm — Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) — compiling inputs and maintaining data integrity across Risk program metrics, and support OP planning cycles

Skills

Project management

Data analysis

Cross-functional collaboration

Analytics

Business analytics

Risk operations exposure

Excel

Pivot Tables

SQL

Tableau

Education

Bachelor's degree

Tools

Excel

Pivot Tables

SQL

Tableau

Job description

Amazon is seeking a Program Manager to lead and sustain the Relay Program Excellence (RPE) operating rhythms and governance across Risk and Investigation initiatives. You will own project delivery, collaborate with cross-functional teams, and drive data-driven improvements to protect customers, drivers, and carriers globally.

You will help maintain WBRs/MBRs, onboard new programs, track entitlements, and ensure data integrity across risk metrics while coordinating with product, operations,