Risk Specialist, Special Programs , Relay Product Excellence (Fulfillment & Operations)

Amazon; Bellevue (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is seeking a results-oriented Program Manager to help center risk and investigation initiatives within Relay Program Excellence. You will lead incident response, produce deep-dive analyses, and align cross-functional teams to deliver improvements across a growing portfolio.

Ideal candidates combine strong communication, meticulous attention to detail, and a data-driven mindset. This role involves governance, onboarding new programs, and coordinating with product, risk, finance, and legal

Qualifications

• 2+ years of project/program management experience.
• Bachelor's degree or equivalent.
• Experience using data and metrics to determine and drive improvements.
• Experience working with cross-functional teams.
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent.
• Exposure to an investigations, trust & safety, fraud, compliance, or risk-operations domain (or supporting programs in one).

Responsibilities

• Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
• Draft and present deep-dive reports
• Analyze existing policy and process gaps, developing and implementing solutions to close them.
• Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with internal and external teams.
• Communicate program status, delivery blockers, and updates to program managers and stakeholders through clear written summaries and data
• Help run the organization's operating rhythm - Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) - compiling inputs and maintaining data integrity across Risk program metrics, and support OP planning cycles

Skills

Project management

Cross-functional collaboration

Data-driven mindset

Data analysis

Education

Bachelor's degree or equivalent

Tools

Excel

Pivot Tables

SQL

Tableau

Job description

Job ID: 10478760 | Amazon.com Services LLC - A57

Want to be at the center of how an organization delivers? Relay Program Excellence (RPE) protects Customers, Carriers, Drivers, and Amazon globally through fast-paced investigation and analytics - and we need a leader with a background in program management and risk mitigation to help keep the programmatic infrastructure running.

In this role, you'll help maintain the operating rhythms, execution standards, and governance mechanisms that bring consistency to a growing portfolio of Risk and Investigation initiatives. Working closely with RPE stakeholders, you'll help apply the operating lifecycle framework, program capacity planning methodology, and execution standards that support day-to-day delivery - including how new programs are onboarded, how entitlement is tracked, and how cross-functional initiatives move through delivery.

You’ll also help support ad hoc Special Programs and coordinate across product, Risk operations, finance, and legal to keep mechanisms running as the organization grows.

The ideal candidate brings clear communication skills, strong attention to detail, and a data-driven mindset - with the ability to work with multiple stakeholders, build trust across partner teams, and deliver reliably with guidance in a fast-paced environment.

Key job responsibilities

• Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
• Draft and present deep-dive reports
• Analyze existing policy and process gaps, developing and implementing solutions to close them.
• Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with internal and external teams.
• Communicate program status, delivery blockers, and updates to program managers and stakeholders through clear written summaries and data
• Help run the organization's operating rhythm - Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) - compiling inputs and maintaining data integrity across Risk program metrics, and support OP planning cycles

A day in the life

In this role, you'll work through defined tasks with some ambiguity, reviewing program health metrics, flagging where attention is needed, and adjusting as new information emerges. You'll help keep cross-functional teams aligned, translating data into clear summaries for stakeholders. You'll help run and maintain the mechanisms - WBRs, MBRs, operating rhythms - that keep programs accountable and on track. You'll follow processes that raise the bar on quality and delivery, and suggest improvements where you see them. And through it all, you'll connect your day-to-day work back to the team's broader goals.

About the team

Middle Mile Transportation Technology moves millions of packages across Amazon's network daily - Relay Program Excellence (RPE) ensures those systems stay protected. We sit at the intersection of product and operations, building programs that close gaps where automation hasn't yet reached. Our program managers, analysts, and investigators deliver rapid-cycle investigation and analytics that safeguard our stakeholders globally.

Within RPE, the Strategic Programs and Organizational Excellence (SPOX) team is the connective tissue - owning the intake frameworks, milestone governance, execution methodology, and operating rhythms that give teams structure to move fast.

Basic Qualifications

• 2+ years of project/program management experience
• Bachelor's degree or equivalent
• Experience using data and metrics to determine and drive improvements
• Experience working with cross-functional teams
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
• Experience using data and metrics in a business or operational setting
• Exposure to an investigations, trust & safety, fraud, compliance, or risk-operations domain (or supporting programs in one)

Preferred Qualifications

• Knowledge of at least one data visualization product (Tableau, Looker, Amazon QuickSight, etc.)
• Experience communicating results to stakeholders
• Experience supporting capacity planning, operations planning, or business analysis
• Experience coordinating cross-functional projects or tasks in support of business goals

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually