Senior Safety & Trust Investigator (Risk & Automation)

Amazon; Bellevue (WA); On-site; USD 121,000 - 164,000; Full time

Job summary

Amazon's Relay Product Excellence team seeks an experienced investigator to lead complex Safety & Trust investigations across carrier and driver lifecycle, synthesizing findings into executive-ready summaries and guiding risk mitigation with cross-functional partners.

You will operate autonomously in a highly ambiguous environment, shaping trust and safety across the middle-mile network, and partnering with Legal, LP, ROC, WWOS, and product teams to improve automation and enforcement.

Qualifications

• 5+ years of compliance, audit or risk management experience.
• Bachelor's degree or equivalent.
• Experience conducting complex, end-to-end investigations and producing written investigation summaries or reports for senior stakeholders.
• Experience working cross-functionally with legal, operations, product, or compliance teams to drive risk mitigation outcomes.
• Experience identifying patterns and root causes in complex, ambiguous problem spaces.
• Proficiency in SQL or similar data querying tools for investigation support and data analysis.

Responsibilities

• Lead complex Safety & Trust investigations end-to-end, including carrier identity fraud, driver safety violations, unauthorized subcontracting, cargo theft, account manipulation, and other MOs impacting Amazon's middle-mile network.
• Develop detailed investigation summaries and briefings for Director-level leadership, clearly articulating risk findings, financial impact, root cause analysis, and recommended mitigation actions.
• Triage and prioritize incoming Safety & Trust cases based on risk severity, ensuring high-impact cases receive appropriate urgency and escalation.
• Identify patterns and emerging threat vectors across investigation data; synthesize findings into actionable intelligence to inform product roadmaps, enforcement policies, and operational SOPs.
• Partner with Relay Trust product and engineering teams to translate investigation insights into scalable detection and prevention solutions, reducing reliance on manual investigation over time.
• Collaborate with cross-functional stakeholders including Legal, Loss Prevention, Relay Operations Centre, Worldwide Operations Security, and Finance to drive case resolution and enforcement actions.

Skills

Compliance

Risk management

Investigation

SQL

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Amazon's Relay Product Excellence team seeks an experienced investigator to lead complex Safety & Trust investigations across carrier and driver lifecycle, synthesizing findings into executive-ready summaries and guiding risk mitigation with cross-functional partners.

You will operate autonomously in a highly ambiguous environment, shaping trust and safety across the middle-mile network, and partnering with Legal, LP, ROC, WWOS, and product teams to improve automation and enforcement.