Program Representative DARTS - 2nd Shift

General Dynamics Corporation; Groton (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

General Dynamics Electric Boat is seeking a Program Representative for the DARTS team to provide real-time deckplate support and digital knowledge transfer. This 2nd shift role requires effective communication across technical and nontechnical teams and close collaboration with Operations.

You will troubleshoot basic IT issues, support shipyard digital tools, and coordinate with IT and Production Support to drive improvements while working onsite at Groton.

Qualifications

• High school diploma or GED required.
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations or customer support of digital applications.
• Ability to obtain and maintain a Secret security clearance.
• Ability to work 2nd shift.

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS).
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
• Must be able to walk the shipyard to support operations during construction.

Skills

Effective communicator

Cross-team collaboration

Problem solving

Customer focus

Attention to detail

Education

High school diploma or GED

Tools

Windows

Apple devices

Microsoft Office Suite (Teams)

Job description

Program Representative DARTS - 2nd Shift

Location: US-CT-Groton

Job ID: 2026-21066

Type: Full-Time

# of Openings: 2

Category: Information Technology

Site: EB Groton Shipyard

Overview

Program Representative Deckplate Assistance and Real-Time Support (DARTS) Team

We are seeking a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team. This is a 2nd shift position. The DARTS Program Representative provides hands-on, real-time deckplate support to enable digital knowledge transfer and problem resolution, helping Shipbuilders effectively use shipyard digital tools and processes. This role offers an excellent opportunity to gain invaluable experience and make an immediate impact on the business.

The ideal candidate is an effective communicator who can work across both technical and nontechnical teams. This role works closely with Operations and requires someone who is comfortable building relationships at all levels of the organization.

Key Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS, etc.).
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
• Must be able to walk the shipyard to support operations during construction.

Location

This onsite role is based in Groton, Connecticut. Some travel to other locations may be required.

Responsibilities

• Proficiency using Windows-based computers, laptops, and tablets.
• Proficiency using Apple-based tablets and phones.
• Proficiency with Microsoft Office Suite including Teams.
• Strong teamwork and relationship-building abilities.
• Experience with organizational change.
• Ability to work independently.
• Excellent communication skills.
• Customer-focused mindset.
• Strong attention to detail.

Qualifications

Required:

• High school diploma or GED.
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, customer support of digital applications.
• Ability to obtain and maintain a Secret security clearance through the Department of Defense.
• Ability to work 2nd shift working hours.

Preferred:

• Experience working with or directly for Operations, Quality Assurance, or Planning.
• Experience providing customer support for digital applications.
• Experience with organizational change or change management.

General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.