2nd Shift IT Deckplate Specialist – Real-Time Support

General Dynamics Corporation; Groton (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

General Dynamics Electric Boat is seeking a Program Representative for the DARTS team to provide real-time deckplate support and digital knowledge transfer. This 2nd shift role requires effective communication across technical and nontechnical teams and close collaboration with Operations.

You will troubleshoot basic IT issues, support shipyard digital tools, and coordinate with IT and Production Support to drive improvements while working onsite at Groton.

Qualifications

• High school diploma or GED required.
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations or customer support of digital applications.
• Ability to obtain and maintain a Secret security clearance.
• Ability to work 2nd shift.

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS).
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
• Must be able to walk the shipyard to support operations during construction.

Skills

Effective communicator

Cross-team collaboration

Problem solving

Customer focus

Attention to detail

Education

High school diploma or GED

Tools

Windows

Apple devices

Microsoft Office Suite (Teams)

Job description

General Dynamics Electric Boat is seeking a Program Representative for the DARTS team to provide real-time deckplate support and digital knowledge transfer. This 2nd shift role requires effective communication across technical and nontechnical teams and close collaboration with Operations.

You will troubleshoot basic IT issues, support shipyard digital tools, and coordinate with IT and Production Support to drive improvements while working onsite at Groton.