Real-Time Deckplate Support Specialist

General Dynamics Electric Boat; North Kingstown (RI); On-site; USD 56,000 - 75,000; Full time

Job summary

General Dynamics Electric Boat seeks a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team. This role provides hands-on, real-time deckplate support to enable digital knowledge transfer and problem resolution, helping shipbuilders effectively use shipyard digital tools and processes.

The ideal candidate communicates well across technical and non-technical teams and will collaborate with Operations to identify tool issues and opportunities for improvement on

Qualifications

• High school diploma or GED.
• Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, or customer support of digital applications.
• Must be able to work 2nd shift.
• Ability to obtain and maintain a Secret security clearance through the Department of Defense.

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS).
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
• Must be able to maneuver the shipyard to support operations during construction.

Skills

Windows devices

Apple devices

MS Office & Teams

Organizational change

Teamwork

Independent work

Communication skills

Customer-focused

Attention to detail

Job description

General Dynamics Electric Boat seeks a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team. This role provides hands-on, real-time deckplate support to enable digital knowledge transfer and problem resolution, helping shipbuilders effectively use shipyard digital tools and processes.

The ideal candidate communicates well across technical and non-technical teams and will collaborate with Operations to identify tool issues and opportunities for improvement on