End User Services Coordinator 2nd Shift

General Dynamics Electric Boat Corp.; New London (CT); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

General Dynamics Electric Boat Corp. in Groton seeks a 2nd Shift End User Services Coordinator to deliver on-site IT support for the Groton Shipyard. You will oversee end-user services, coordinate with managed service providers, and ensure policy compliance.

The role requires a high school diploma or GED, 2-8 years in tech support, and the ability to obtain a Secret DoD clearance. Preferred credentials include CompTIA A+ and Microsoft 365 experience.

Qualifikationen

• High school diploma or GED, or completion of a two-year IT/training program.
• 2–8 years of experience in computer or technical support.
• Ability to obtain and maintain a Secret security clearance through the DoD.

Aufgaben

• Provide End User IT Support and oversee MSP oversight for End User Services.
• Interface effectively with EB user community, management, and contracted IT service providers.
• Ensure compliance with organizational policies and procedures.
• Respond to user inquiries on service tickets from customers regarding Managed IT services (desktop, tablet, mobile support, software updates).
• Respond to telephone, email, and online requests for technical support.
• Document, track, and monitor service tickets using applicable systems and tools.
• Coordinate with other teams to resolve service tickets as applicable.
• Escalate unresolved issues.
• Support IT TechStop operations at Groton Shipyard.

Kenntnisse

Independent work

Multitasking

Customer service

Microsoft products knowledge

Read & interpret instructions

Ausbildung

HS diploma or GED; 2-year IT/training program

Tools

Microsoft 365

Windows OS

Ticketing systems

Jobbeschreibung

The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Groton Shipyard facility.

The responsibilities of this role include and not limited to:

• Providing EndUser IT Support and managed service provider oversight for End User Services
• Interfacing effectively with EB user community, management, and contracted IT service providers
• Ensure compliance with organizational policies and procedures
• Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)
• Responds to telephone, email, and on-line requests for technical support.
• Documents, tracks, and monitors service tickets using applicable systems and tools.
• Coordinate with other teams or departments to resolve service tickets as applicable.
• Escalate unresolved issues
• Support IT TechStop operations at Groton Shipyard

This position is located at our Groton Shipyard facility. This role is 100% on-site. 2nd Shift.

Required

Qualifications

• High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
• 2-8 years of experience in computer or technical support.
• Ability to obtain and maintain a Secret security clearance through the Department of Defense

Preferred

• CompTIA A+ Certification
• Experience in Microsoft 365 and cloud-based collaboration
• Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

Skills

• The ability to work independently and as a member of functional work teams
• Ability to prioritize and multitask assigned issues in a fast-paced work environment
• Knowledge of Microsoft products
• Ability to read and interpret written instructions
• Customer Service skills

Physical Qualifications

Color Vision, Light Lifting

Environmental Attributes

Inside