Deckplate Real-Time IT Support Specialist

General Dynamics Electric Boat; North Kingstown (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

General Dynamics Electric Boat seeks a Program Representative for the Deckplate Assistance and Real-Time Support (DARTS) Team in North Kingstown, RI. This onsite role provides hands-on, real-time deckplate support to enable digital tool use and fast problem resolution within shipyard operations.

You will troubleshoot basic IT and digital tool issues, support OWL, IWI, Mobile ERS, and coordinate with Operations and IT to improve deployed capabilities. Travel to other sites may be required.

Qualifications

• High school diploma or GED required.
• Minimum two years in Digital Enterprise, Program Office, Engineering, Planning, Operations, or digital applications support.
• Ability to obtain and maintain a Secret DoD security clearance.

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support shipyard digital tools (OWL, IWI, Mobile ERS, etc.).
• Troubleshoot basic tablet issues and liaise between deckplate and IT teams.
• Partner with Operations to identify tool problems or improvements.
• Must be able to maneuver the shipyard to support operations during construction.

Skills

Windows OS & devices

Apple tablets/phones support

Microsoft Office Suite incl. Teams

Organizational change experience

Teamwork & relationship building

Independent work capability

Excellent communication

Customer-focused mindset

Attention to detail

Education

High school diploma or GED

Job description

General Dynamics Electric Boat seeks a Program Representative for the Deckplate Assistance and Real-Time Support (DARTS) Team in North Kingstown, RI. This onsite role provides hands-on, real-time deckplate support to enable digital tool use and fast problem resolution within shipyard operations.

You will troubleshoot basic IT and digital tool issues, support OWL, IWI, Mobile ERS, and coordinate with Operations and IT to improve deployed capabilities. Travel to other sites may be required.