Program Operations Lead for Women’s Center

N Street Village; Washington (District of Columbia); On-site; USD 48,000 - 64,000; Full time

Job summary

N Street Village is seeking a Lead Program Associate for Bethany Women’s Center in Washington, DC. The role oversees daily operations, coordinates staff and volunteers, and ensures trauma-informed, client-centered services for women experiencing homelessness.

The position involves crisis response, supervision, program facilitation, and collaboration with partners to support wellness, housing stabilization, and resource connections.

Qualifications

• High school diploma or GED required; Bachelor's degree in Social Work, Human Services, Public Health, Psychology, or related field preferred.
• Two years of experience in homeless services, human services, shelter operations, or related field; leadership experience preferred.
• Strong communication, leadership, conflict resolution, and organizational skills.
• Ability to work with individuals experiencing homelessness, behavioral health challenges, trauma.
• Basic computer proficiency; HMIS preferred.
• Food Handler Certification and CPR/First Aid certification, or ability to obtain.

Responsibilities

• Provide day-to-day leadership, coaching, and guidance to Program Associates and volunteers.
• Coordinate daily program operations to ensure services are delivered safely and efficiently.
• Welcome clients and build trauma-informed relationships while assisting with meals, showers, laundry, clothing, and day services.
• Conduct proactive client outreach and connect clients to internal or external resources.
• Respond to crises and emergencies using de-escalation and trauma-informed approaches.
• Complete incident and shift reports accurately within established timeframes.
• Observe client needs and communicate with clinical staff as appropriate.
• Monitor facility cleanliness, safety, inventory, and program readiness.
• Support meal service and ensure food safety practices.
• Assist with scheduling, training, onboarding, and mentoring staff.
• Serve as acting site lead in the absence of the Program Manager.
• Participate in quality improvement initiatives and staff meetings.
• Support wellness programming and community wellness activities.

Skills

Leadership

Communication

Conflict resolution

Organizational skills

HMIS familiarity

CPR/First Aid

Bilingual skills (plus)

Education

High school diploma or GED

Bachelor's degree in Social Work

Tools

HMIS

Job description

N Street Village is seeking a Lead Program Associate for Bethany Women’s Center in Washington, DC. The role oversees daily operations, coordinates staff and volunteers, and ensures trauma-informed, client-centered services for women experiencing homelessness.

The position involves crisis response, supervision, program facilitation, and collaboration with partners to support wellness, housing stabilization, and resource connections.