Program Associate

Second Day; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,174,000 - 63,718,000; Full time

Job summary

N Street Village in Washington, DC seeks On-Call Program Associates to support women across seven DC locations, stepping in during staff shortages, peak times, emergencies, or special needs. The role involves varied shifts, including days, evenings, overnights, weekends and holidays.

You will build trusted relationships with residents, assist with care coordination, document services, de-escalate crises, enforce rules, complete intake and incident paperwork, and collaborate with partners to

Qualifications

• Bachelor’s degree + 1 year social services experience OR HS Diploma/GED + 2 years direct social service experience OR HS Diploma/GED + 5 years general work experience
• Must be able to pass drug screening within 48hr of offer and all compliance documents before start date

Responsibilities

• Build supportive, trusting relationships with residents
• Assist with care coordination, referrals, and basic service needs
• Support case plan implementation and document services in HMIS/OCTO
• Help de-escalate crises and respond to immediate client needs
• Enforce program rules and maintain a safe community environment
• Complete incident reports and intake paperwork
• Conduct room and locker checks for cleanliness and safety
• Perform random drug screenings per program rules
• Maintain medication logs and assist residents with medication tracking
• Represent the program when supervisors are unavailable
• Participate in meetings, training, and quality improvement activities
• Collaborate with internal and external partners
• Uphold N Street Village’s mission, values, and client-centered approach
• Work at any of our 7 DC locations as assigned

Skills

Interpersonal skills

Diversity sensitivity

Crisis-management

Organization/attention to detail

Independent work

Shifts flexibility

Drug screening compliance

Education

Bachelor’s degree + 1 year social services experience

HS Diploma/GED + 2 years direct social service experience

HS Diploma/GED + 5 years general work experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

On Call - Program Associate ( Various Locations)

On Call BETHANYS WOMAN CENTER, Washington, DC, US

30+ days ago Requisition ID: 1100

Salary Range: $21.00 To $22.26 Hourly

On‑Call Program Associates

N Street Village is the largest provider of services for women experiencing homelessness in Washington, DC. We are a community rooted in dignity, healing, and empowerment—and we’re growing our on‑call team!

We are hiring five (5) On‑Call Program Associates to support our clients across any of our seven locations throughout Washington, DC. This team plays a critical role in maintaining safe, supportive, and mission‑driven environments for women in our day center, low‑barrier shelter, temporary shelter, and supportive housing programs.

If you are passionate about making a difference and want a flexible role that lets you support women when they need it most this is the opportunity for you.

About the Role

As an On‑Call Program Associate, you’ll step in to support programs during staff shortages, peak times, emergencies, or special needs. You must be able to work varied shifts, including days, evenings, overnights, weekends, and holidays. N Street Village operates 24 hours a day, 7 days a week, and on‑call staff are essential to ensuring consistent, high‑quality care.

What You’ll Do

In this role, you will:

• Build supportive, trusting relationships with residents
• Assist with care coordination, referrals, and basic service needs
• Support case plan implementation and document services in HMIS/OCTO
• Help de‑escalate crises and respond to immediate client needs
• Enforce program rules and maintain a safe community environment
• Complete incident reports and intake paperwork
• Conduct room and locker checks for cleanliness and safety
• Perform random drug screenings per program rules
• Maintain medication logs and assist residents with medication tracking
• Represent the program when supervisors are unavailable
• Participate in meetings, training, and quality improvement activities
• Collaborate with internal and external partners
• Uphold N Street Village’s mission, values, and client‑centered approach
• Work at any of our 7 DC locations as assigned

Every shift brings an opportunity to uplift, support, and empower women on their path to stability.

You are someone who brings:

• Strong interpersonal and communication skills
• Comfort working with diverse populations
• Calm and confident crisis‑management abilities
• Strong organizational skills and attention to detail
• The ability to work independently
• Flexibility to cover varied shifts as needed
• Bachelor’s degree + 1 year social services experience
  OR HS Diploma/GED + 2 years direct social service experience
  OR HS Diploma/GED + 5 years general work experience
• Must be able to pass drug screening within 48hr of offer and all compliance documents before start date

Preferred Experience:

• Working with vulnerable or homeless populations
• Supporting individuals with mental health or substance use challenges
• Familiarity with DC’s HMIS
• Cultural competence and a commitment to inclusivity

At N Street Village, every staff member plays a key role in creating a community built on:

• Dignity & respect
• Transparency
• Healing & recovery
• Equity & inclusion
• Responsible stewardship of resources

On‑Call staff are designated as essential onsite personnel and may be needed during weather events, emergencies, or other critical situations.

N Street Village is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive environment where everyone can thrive.