On Call - Program Associate ( Various Locations)

N Street Village; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Flexible shifts

Job summary

N Street Village is seeking On‑Call Program Associates to support women experiencing homelessness across seven DC locations. The role involves varied shifts, including days, evenings, overnights, weekends, and holidays, with responsibilities across case management, safety, and service delivery.

The On‑Call team helps ensure consistent, high‑quality care in day centers, shelters, and housing programs, and requires a compassionate, trauma‑informed approach along with strong interpersonal skills.

Qualifications

• Bachelor’s degree with related social services experience or equivalent.
• Experience working with vulnerable or homeless populations preferred.
• Ability to pass drug screening and comply with all start-date requirements.

Responsibilities

• Build supportive relationships with residents and assist with care coordination.
• Document services in HMIS/OCTO and complete intake paperwork.
• De-escalate crises and respond to immediate client needs.
• Enforce program rules and maintain a safe community environment.
• Collaborate with internal and external partners and participate in meetings.

Skills

Interpersonal skills

Crisis-management

Trauma-informed approach

Shift flexibility

Independent work

Organization

Diversity & inclusion

Education

Bachelor’s degree + 1 year social services

HS Diploma/GED + 2 years direct social service

HS Diploma/GED + 5 years general work

Job description

N Street Village On‑Call Program Associates

Washington, DC (7 program locations)

Onsite | Non‑Exempt | On‑Call Roles

Various shifts | 24/7 organization

5 Open Positions!

N Street Village is the largest provider of services for women experiencing homelessness in Washington, DC. We are a community rooted in dignity, healing, and empowerment—and we’re growing our on‑call team!

We are hiring five (5) On‑Call Program Associates to support our clients across any of our seven locations throughout Washington, DC. This team plays a critical role in maintaining safe, supportive, and mission‑driven environments for women in our day center, low‑barrier shelter, temporary shelter, and supportive housing programs.

If you are passionate about making a difference and want a flexible role that lets you support women when they need it most this is the opportunity for you.

About the Role

As an On‑Call Program Associate, you’ll step in to support programs during staff shortages, peak times, emergencies, or special needs. You must be able to work varied shifts, including days, evenings, overnights, weekends, and holidays. N Street Village operates 24 hours a day, 7 days a week, and on‑call staff are essential to ensuring consistent, high‑quality care.

What You’ll Do

• Build supportive, trusting relationships with residents
• Assist with care coordination, referrals, and basic service needs
• Support case plan implementation and document services in HMIS/OCTO
• Help de‑escalate crises and respond to immediate client needs
• Enforce program rules and maintain a safe community environment
• Complete incident reports and intake paperwork
• Conduct room and locker checks for cleanliness and safety
• Perform random drug screenings per program rules
• Maintain medication logs and assist residents with medication tracking
• Represent the program when supervisors are unavailable
• Participate in meetings, training, and quality improvement activities
• Collaborate with internal and external partners
• Uphold N Street Village’s mission, values, and client‑centered approach
• Work at any of our 7 DC locations as assigned

Every shift brings an opportunity to uplift, support, and empower women on their path to stability.

Who You Are

• Strong interpersonal and communication skills
• Comfort working with diverse populations
• Calm and confident crisis‑management abilities
• A compassionate, trauma‑informed approach
• Strong organizational skills and attention to detail
• The ability to work independently
• Flexibility to cover varied shifts as needed

Minimum Requirements

Qualifications

• Bachelor’s degree + 1 year social services experience OR HS Diploma/GED + 2 years direct social service experience OR HS Diploma/GED + 5 years general work experience
• Must be able to pass drug screening within 48hr of offer and all compliance documents before start date

Preferred Experience

• Working with vulnerable or homeless populations
• Supporting individuals with mental health or substance use challenges
• Familiarity with DC’s HMIS
• Cultural competence and a commitment to inclusivity
• Basic computer skills (Microsoft Office, data entry)

Our Commitment

At N Street Village, every staff member plays a key role in creating a community built on:

• Dignity & respect
• Collaboration
• Transparency
• Healing & recovery
• Equity & inclusion
• Responsible stewardship of resources

On‑Call staff are designated as essential onsite personnel and may be needed during weather events, emergencies, or other critical situations.

Equal Opportunity Employer

N Street Village is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive environment where everyone can thrive.

Ready to Make an Impact?

If you feel called to support women experiencing homelessness and want a flexible position that truly changes lives, we want to meet you.