Associate Manager, Program Operations - ICF

New Jersey Clean Energy Jobs Program; Newark (NJ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Donation matching

Tuition reimbursement

Professional development resources

401k matching

Employee Stock Purchase Plan

Flexible workplace arrangements

Job summary

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. You will work with a cross-functional team to ensure accurate invoicing, timely reviews, and compliant processing of projects.

You will lead a team of Operations Specialists, develop process documentation, and drive QA/QC improvements while engaging with clients and subcontractors to maximize program results.

Qualifications

• Minimum bachelor’s degree in relevant field.
• 3+ years in energy efficiency, utilities, data analysis or operations.
• Strong ethics and confidentiality understanding.

Responsibilities

• Support the implementation of PSE&G's Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer’s project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with developed QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Maintain effective communication with internal ICF stakeholders and with the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
• Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

Skills

Excel advanced skills

Time management

Communication skills

Analytical thinking

Education

Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline

Tools

PowerBI

Power Automate

SharePoint Lists

SSRS

SnuggPro

Job description

Overview

We are seeking a qualified candidate to provide program operations support as an Associate Manager, Program Operations for ICF's energy efficiency division, supporting residential energy efficiency programs in New Jersey.

You will report to the East Region Director of Program Operations and work closely with a cross-functional team of program implementation, IT, and reporting personnel and external stakeholders. You will contribute to program success through accurate and timely application reviews, continuous process improvements, and client deliverables.

Why you will love working here:

- Quality of life: Flexible workplace arrangements, work-life balance

- Investment in the community: Donation matching, volunteer opportunities

- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

- And many, many more (Ask your recruiter for more details!)

What you will be doing:

- Support the implementation of PSE&G's Income Qualified Home Weatherization program.

- Responsible for the timeliness and accuracy of all program invoices to the client.

- Ensure every customer’s project is processed in compliance with all program calculations, policies and procedures.

- Manage a team of Operations Specialists that review program applications.

- Monitor program projects for compliance with developed QA/QC program protocols and processes.

- Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.

- Develop, update, and maintain program process documentation.

- Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.

- Maintain effective communication with internal ICF stakeholders and with the client.

- Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.

- Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

Job Description

What we need you to have (minimum qualifications):

- Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or applicants can substitute one year of related experience for one year of education).

- 3+ years of relevant experience of energy efficiency, utility, data analysis, operations and/or related experience.

What we would like you to have:

- Sound business ethics including the protection of proprietary and confidential information.

- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel, including advanced skills.

- Experience with SharePoint Lists, PowerBI, or Power Automate.

- Excellent organizational and time management skills.

- Ability to work under strict deadlines and prioritize tasks.

- Ability to synthesize information, think critically and make decisions in a fast-paced environment.

- Ability to work with all levels of internal staff, as well as outside clients and vendors.

- Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.

- Ability to effectively communicate and provide sound decision making to inform senior management.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.